The one-ipswich Customer Services Centre in the Town Hall is open. The centre has been established by Ipswich Borough Council and its partners in the one-ipswich strategic partnership to bring services together. The Borough Council has equipped the Town Hall with the latest technology and has highly trained staff to help you on anything from housing advice to planning, from booking shows to all benefits and council tax enquiries, from police enquiries to reporting a wheelie bin that has not been emptied and also social care and education enquiries.
The Town Hall is the place to go if you want to pay bills or to ask for advice. Suffolk Constabulary will have staff on duty at the Town Hall to help you, and Customer Service Direct (CSD) will be offering services from Suffolk County Council and Mid Suffolk District Council - convenient for Mid Suffolk residents if they work in Ipswich. CSD, a partnership between the County and Mid Suffolk councils and BT, has walk-in centres in Stowmarket, Needham Market and Eye, a single contact telephone number 08456 066 067 and a web site www.csduk.com
The one-ipswich Customer Service Centre is open six days a week. The opening hours are Monday to Friday 8am to 6pm (later opening on Wednesday at 10am for staff training) and Saturday mornings from 9.30am to 12.30pm. Outside these hours the Police Station in Civic Drive will be open from 6pm to 11pm from Mondays to Fridays and from 8am to 11pm on Saturdays and Sundays for Police enquiries.
Public access to the Customer services centre is to the left of the Town Hall through a new entrance opposite The Walk and Barclays Bank main entrance.