General Information

General Information

PARKING
There is free parking at all the sports centres for our customers, including designated spaces for those with disabilities. Cars are parked at customer’s own risk. Crown Pools is located next to two car parks - Crown Street Multi-Storey and William Street pay and display.
 

LOST PROPERTY
Any items left in the centre will be kept for a maximum of one month. (3months at Crown pools) After this time all non-valuable items will be sent to charity.
The centres cannot be held responsible for any item lost or damaged whilst in its care.

LOCKERS
Lockers are provided for customers while they are in the facilities. The lockers are operated with a returnable coin, if change is required this is available from reception. Do not leave items unattended.

FIRE ALARMS
On hearing the fire alarm sound, please listen carefully and follow all instruction from the centre staff. Posters are displayed around the centres showing your nearest evacuation points and assembly point. Please do not attempt to re-enter the buildings or collect your belongings until the Duty Manager has advised you that it is safe to do so

JUNIOR CODE OF CONDUCT
Ipswich Borough Council Sports Services requests that you respect the following rules when attending their Junior Clubs and activities:-

FIRST AID
There are fully qualified First Aiders on duty at all times. Should you need any assistance, please contact the nearest member of staff who will assist you.

SMOKING
Please note that we operate a no smoking policy in all our sport and play facilities.

CUSTOMER CARE AND FEEDBACK
We operate a customer comment card system, and welcome your feedback which is vital to the on-going development of our facilities. Please complete a card with any views or comments that you may have and leave it in the box provided. Alternatively, you can now post you comments, feedback or requests on-line, simply by completing this simple form

CUSTOMER CHARTER
Details of our customer charter can be found displayed in each of our reception areas, and is also available to download here (PDF)

PHOTOGRAPHY
We operate a policy that does not permit the use of personal cameras, video recorders or mobile phones with photo imaging within any of its sports centres or swimming pools, unless by prior authorisation from the duty manager of the facility and providing they sign a declaration form with their name and details. Private party bookings may use their own equipment in a room that is not being used by the general public.

All press photographers are required to report to reception prior to any photography taking place.
The centres will from time to time commission photographs and video recordings to be made of activities taking place within the facilities. They will be used for promotional purposes and advertising. If you do not wish your own or your children’s photograph/video to be used please inform either the duty officer or the photographer prior to the event.
If any member of the public has concerns regarding inappropriate or intrusive photography particularly where children may be involved they should report this to a member of staff at the earliest opportunity.

MEDICAL CONDITIONS
Please inform a member of staff of any medical conditions that may affect your participation in any activity whilst at our facilities.

CHILD SAFETY
Ipswich Borough Council recognises that the welfare of children is paramount and that we have a duty of care when children are in our charge. We will do everything we can to ensure that, whilst on any activity organised by Sports Services, children will be valued and protected.
We will do this by:
1. Making sure that staff and volunteers are carefully selected, trained and supervised.
2. Giving parents, children and workers information about what we do and what they can expect from us.
3. Letting parents and children know how to voice their concerns or complain if there is anything they are not happy about.
4. Asking all adults in our organisation to share concerns about the welfare of any child/young person with the Designated (or Appointed Deputy) Child Protection Officer.

For further information on child safety issues check out the NSPCC web site at www.nspcc.org.uk, Sports Services have also been endorsed by the Suffolk Area Child Protection Committee for providing 'safer activities for children'. The Sports Service has also been awarded SAFE Accreditation in recognition work that has been undertaken around child protection procedures. For further information about SAFE visit www.oursafesite.com

LATE COLLECTION OF CHILDREN
Please note that it is not the responsibility of Sports Services to continue to supervise children once activities have finished. Therefore it is important that if there is any likelihood of late collection parents contact the Centre in question to notify them. Parents are also advised to supply an alternative contact name and number for staff use when they are not available on their usual number.

JOB VACANCIES
Sports Services and other departments of Ipswich Borough Council are always looking for enthusiastic people to help deliver our services. For details of the latest vacancies, visit the jobs section of this website. 

 

To contact Sports Services, write to:
Leisure Development Manager, Sports Services,
Grafton House, 15-17 Russell Road, Ipswich IP1 2DE
Tel: 01473 433 500
Email: ibcsport@ipswich.gov.uk