HEARS Personal Alarm Service

 Peace of mind in your own home 24 hours a day

It is a Home Emergency Alarm Response Service that is available 24 hours a day, 365 days a year.

The HEARS service, with its experienced team of first aid trained responders, has been helping people live independently in their own homes for over 20 years.

What are the benefits?

The service is available to anyone of any age who would like to feel safer, reassured and independent in their own home. The service provides numerous benefits for:

• Older or disabled people;
• Individuals who have been discharged from hospital and require additional support;
• People of any age that live alone.

There is no minimum contract for the HEARS service.

How does it work?

You are supplied with a personal mobile button, which you can wear as a pendant or wrist strap.

An alarm unit is also provided. This is connected through your home telephone socket to our Ipswich based 24-hour control team.

What happens when I press the button?

The alarm will automatically dial our 24-hour control team where an operator will be able to speak to you through the powerful loud speaker on the alarm unit. If they cannot hear you, they will try making contact on your home telephone.

When should I use my alarm?

You can use your alarm 24 hours a day if you have an accident or emergency, such as a fall. All you need to do is press either the button on your pendant/wrist strap or the red button on the alarm unit.

What information will HEARS hold about me?

When you press your button the HEARS team will be able to identify who is calling. 

They will have the information you have provided about yourself i.e. your name, address, date of birth and brief medical details.

Whats New?

We have recently extended the HEARS boundaries to include surrounding areas of Ipswich such as Kesgrave, Bramford, Sproughton, Claydon, Woodbridge and Felixstowe. View the list of the new areas covered to see if your home is covered.

We have also introduced Assistive Technology to the HEARS service, with new products available such as Falls Detectors and Smoke Detectors. These products are are linked direct to the alarm unit in your home.

These are only a few of the products available - please contact us for full details.

Find out more

You can find further information on the HEARS service by selecting from the list at the bottom of this page.

The HEARS team is also available to give short presentations, which include a demonstration of the equipment, to organisations, groups or clubs. If you are interested in booking a presentation please contact the HEARS team.

If you have any questions, would like to apply for a HEARS Personal Alarm or request an information leaflet please contact us:

Call: 01473 433236

Email: hears@ipswich.gov.uk

Apply Online: HEARS alarm or leaflet request form.