Local Government Ombudsman

If, when the Council's Complaints Procedure is completed, you are still not satisfied and wish to pursue the matter further you can contact the Local Government Ombudsman.

The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services and council tax.

The Ombudsman that deals with Ipswich Borough Council is located at:

If you have an enquiry about the Local Government Ombudsman's service, in the first instance you should contact them by telephone.

Tel: Lo-call 0845 602 1983

Further information, including the Local Government Ombudsmen's leaflet, 'Complaint about the Council? How to complain to the Local Government Ombudsman', is available on the Local Government Ombudsmen's website: www.lgo.org.uk.