Ipswich Borough Council is using a new text message service for tenants, as another way of contacting our customers to welcome new tenants and provide updates. 

This new text out service to council tenants will include messages that:

• Welcome a tenant to their new home / garage or other property tenancy
• Contact a tenant about their Direct Debit payment
• Advise of a Rent Account that may be in debt
• Contact a new Universal Credit claimant.

Text messages will be sent to groups of tenants identified meeting the above criteria, giving an opportunity to click one of three links:

• Visit the payment screen to pay any balance due
• Signposting to further assistance
• Contact us online where the message will then go through to an Income Officer to make contact with you.