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Universal Credit and the rent decrease

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You will now have received a letter from Ipswich Borough Council advising you of the 1% rent decrease, which occurs from 1st April 2019.

If you are receiving Universal Credit please ensure you notify the Department of Work & Pensions (DWP) of this change of circumstances on your online journal within two weeks from the above date to avoid overpayment and a possible £50 fine.

Ipswich Borough Council will NOT update this information on your behalf.

How do I do it?

You will receive a notification on your Universal Credit journal at the beginning of April, via your to-do list, reminding you to report the change to your rent.

You will need to provide proof of the change, so keep your notification letter safe and submit this as proof of the change to Universal Credit.

If you have any problems updating your journal with this information, you should contact Universal Credit either via your work coach or by calling 0800 328 5644.

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Contact Details

Universal Credit
Post Handling Site B
WV99 1AJ

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0800 328 9344

Monday to Friday 8am - 6pm