The Community Trigger is a process that victims and communities can use to ask agencies to deal with persistent anti-social behaviour (ASB) through either a review process or appeal stage.
For the purpose of the Community Trigger, anti-social behaviour is defined as behaviour that is likely to cause harassment, alarm or distress to any member of the public.
The Trigger does not replace the complaints procedures of an individual, or business, or your opportunity to complain to the Local Government Ombudsman, Housing Ombudsman or Independent Police Complaints Commission.
Applications made to Ipswich Borough Council for a case review under the Community Trigger scheme:
April 2019 to March 2020:
The Community Trigger can be used if your concern is about anti-social behaviour or a hate crime and meets the criteria below:
Also, in order to qualify for a Community Trigger case review:
Community Trigger applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable or frivolous.
Simply complete our Community Trigger online report form.
Alternatively, get in touch using the contact details on the left of this page.
You can contact us as an individual, a business or a community group. If you wish, you can ask another person to submit the report on your behalf e.g. a carer, family member, Member of Parliament or local councillor.
You will receive confirmation that your community trigger request has been received within three working days. Your request will be assessed to see whether it meets the threshold and you will be notified of the outcome within ten working days (starting from the day your request was acknowledged).
If your request does meet the threshold a full case review will be undertaken. The outcome of the review along with any recommendations and/or actions to be taken will be reported to you within a further ten working days.
You can appeal if you are dissatisfied with the way in which a case review has been carried out, or the decision on whether or not the issue qualifies for a Community Trigger.
Your appeal should be made in writing to:
Community Support Operations Manager
15-17 Russell Road
ASB Case Review
C/O Superintendent Kerry Cutler
In your letter please give as much detail as possible about your case.
If this is the first time you are reporting this issue or concern, you can report it in the following ways:
To find out more take a look at our Anti-social behaviour pages.
Visit these web pages:
In emergencies, always call 999 (non-emergencies call 101).