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Community Trigger

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The Community Trigger is a process that victims and communities can use to ask agencies to deal with persistent anti-social behaviour (ASB) through either a review process or appeal stage.

For the purpose of the Community Trigger, anti-social behaviour is defined as behaviour that is likely to cause harassment, alarm or distress to any member of the public.

The Trigger does not replace the complaints procedures of an individual, or business, or your opportunity to complain to the Local Government Ombudsman, Housing Ombudsman or Independent Police Complaints Commission.

Community Trigger results

Applications made to Ipswich Borough Council for a case review under the Community Trigger scheme:

Period  October 2016 to September 2017

  • 8 applications received
  • 6 application did not meet the threshold criteria
  • 2 case reviews carried out
  • 2 case reviews resulted in recommendations being made
  • No appeals lodged.

When can I use the Community Trigger?

The Community Trigger can be used if your concern is about anti-social behaviour or a hate crime and meets the criteria below:

  • You have reported an ASB issue to the Council, Police and/or Registered Housing provider (Social Landlord) on three separate occasions relating to that same issue in the last six months and you’re requesting a review of that process; or
  • The issue or concern affects more than five households or business premises.

Also, in order to qualify for a Community Trigger case review:

  • the anti-social behaviour must have been reported within one month of it taking place; and
  • the application to use the Community Trigger must be made within six months of the report of the anti-social behaviour. 

Community Trigger applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable or frivolous.

What do I need to do?

Simply complete our Community Trigger online report form.

Alternatively, get in touch using the contact details on the left of this page.

You can contact us as an individual, a business or a community group. If you wish, you can ask another person to submit the report on your behalf e.g. a carer, family member, Member of Parliament or local councillor.

What happens next?

We will send you a letter within 72 hours of your request being received by us, confirming whether the threshold has been met and what happens next.

We will conduct the case review within a ten working day period, after which we will write to you with the outcome of that review along with any recommendations and/or actions to be taken.

And if I am still dissatisfied?

You can appeal if you are dissatisfied with the way in which a case review has been carried out, or the decision on whether or not the issue qualifies for Community Trigger.

Your appeal should be made in writing to:

Suffolk Constabulary Community Safety Chief Inspector
Landmark House
4 Egerton Road
Ipswich IP1 5PF


Clare Lovell
Environmental Health Operations Manager
Ipswich Borough Council
Grafton House
15-17 Russell Road
Ipswich IP1 2DE

Please quote the reference number provided with your application.

I don't meet the Community Trigger criteria, so what do I do?

Anti-social behaviour (ASB) and hate incidents

If this is the first time you are reporting this issue or concern, you can report it in the following ways:

  • Contact Suffolk Police;
  • If you are a council tenant call our Housing ASB Helpline on 01473 433325.
  • If you are a tenant of a Housing Association please contact your landlord direct.

To find out more take a look at our Anti-social behaviour pages.

Environmental health issues

Visit these web pages:

Abandoned vehicles, dog fouling, graffiti, needles or syringes

In emergencies, always call 999 (non-emergencies call 101).

Contact Details

ASB Manager,
Ipswich Borough Council,
Grafton House,
15-17 Russell Road,
IP1 2DE,

Telephone icon

01473 433434