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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.


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Please note: We are currently not providing any pest control services until further notice. We apologise for any inconvenience. 

Bees are not classed as pests due to their non-aggressive nature. They also provide an important function and benefit to gardens and surrounding countryside. Unless provoked bees are relatively harmless.

For this reason the Council do not offer a service for their removal, and where appropriate the nests should be left alone.

There may however, be circumstances when the location of the nest poses an immediate threat/danger or risk to public health, particularly to children and vulnerable groups e.g. at a schools or hospital. In these circumstances we can arrange for a Pest Control Officer (PCO) to attend to assess the situation and offer advice. No call out charge will be made in this particular situation, but in all other situations a call out charge will be made. Where treatment is considered necessary the fees are:

Charges (including VAT)

  • Domestic or Commercial call-out charge: £26*
  • Domestic treatment charge: £82
  • Concession treatment charge: £21**
  • Commercial treatment charge: £155

*The call-out charge will be deducted from the cost of any subsequent treatment carried out at the property

**Concession charge applies if you are on a means tested benefit such as Pension Credit, Income Support, Job Seekers Allowance (Income based), Employment Support Allowance (Income related) or Universal Credit AND Council Tax reduction


If the nest or swarm consists of honeybees a local beekeeper may be able to come and collect them. For identification of bees please visit The British Beekeepers Association website, where you can also search for local beekeepers by entering your postcode.

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Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000