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Change of Rent Direct Debit References

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We are currently streamlining our processes, which means that when we collect your rent Direct Debit payment it will have a new account reference. 

Please be assured this change will not affect the service you receive or change the way in which we collect Direct Debits. If your Direct Debit payment is taken between 16th – 22nd of the month, your October payment will be taken later than planned.

The frequently asked questions below will help answer some of your queries. 

Will my rent amount, be affected by this change?

No. This change is to amend the reference we use for Direct Debit payments. The change will not affect the service you receive or the way in which we collect Direct Debits.

Will the date my rent direct debit payment is taken change?

No. The change will not affect the service you receive or the way in which we collect Direct Debits.

Why have I received two letters with different references?

You make two separate Direct Debit payments to your rent account, therefore both new references are valid.

Do I need complete a new instruction?

No. The details of this change have been provided to your bank, however they may notify you independently. You may see a comment on your bank statement advising you of the first payment under the new reference.

Why did the reference need to change?

We were required to streamline our processes for Rent Direct Debit payments.

I need to query my Direct Debit Payment, how do I do this?

If you wish to query your Direct Debit with us, contact us after 25th October 2018 and quote your new reference number so we can deal with your query.

My Rent Direct Debit Payment is being taken on a different day this month; will this change date for future payments?

The change will not affect the way in which we collect Direct Debits. Your Direct Debit payment has been changed for October only to account for the changes that needed to occur in the system. Your payment will return to your chosen date in November.

Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

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01473 433370