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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Applying for social housing

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Choice based lettings scheme

All allocations of social housing are managed through the Gateway to Homechoice choice based lettings scheme. Once applicants are registered and placed in their band in accordance with their current circumstances and the allocations policy, they may place bids (register their interest) on properties in any of the eight authority areas.

How do I apply for housing?

To apply for social housing within Ipswich or the seven other authority areas, please go to the Gateway to Homechoice website and complete an application form. Your application will be assessed and you will be placed in a band in accordance with your current circumstances. Please see Prioritising Applications for more information regarding this.

You will receive a letter confirming your band and what type/size of property you are eligible to bid on.

Before you apply for housing...

Before you complete your Gateway to Homechoice application, you will need to make sure you have the following information to hand:

  • Name, address, date of birth of all household members to be housed.
  • National insurance numbers for all household members over the age of 16.
  • Current landlords details.
  • Last six years address history for all applicants including tenure (landlord name and address/living with family/owner occupier).
  • Employment details.
  • Details of any unspent convictions that apply to any household members.

You will also need to provide the following documents within 14 days of the date of request before your application can be processed:

  • Proof of identification for all household members over the age of 16 - this must be in the form of a photo driving licence or current passport. If you do not have either of these a birth certificate will be acceptable however, along with this you will need to provide two forms of proof of your address.
  • Proof of address for all household members over the age of 16 - this must be a current bank statement or utility bill (of no less than 3 months old) or a current benefit award letter. No other forms of proof of address will be accepted.
  • Proof of receipt of child benefit for all children to be housed - this must be your latest Child Benefit award letter, or a bank statement (of no less than 3 months old) showing the payments. We will not include children on your application for whom you do not receive Child Benefit.
  • Proof of pregnancy if you, or a member of your household, are pregnant - this must be in the form of your MATB1 maternity certificate showing the name and address of the expectant person, along with the estimated delivery date (EDD).
  • A valid Notice to Quit (Section 21 or Section 8 Notice) - if this has been served upon you by your current landlord.

Failure to provide these documents within 14 days of the date of request will result in your application being closed with no further notice.

Once you have applied for housing you may be asked to complete the following forms or submit information relating to:

  • Medical assessment form (this will be used to assess your long term housing needs based on the information you provide).
  • Home owner form if you, or a member of your household, own or has previously owned a property.
  • Guarantor letter of approval form if the main applicant is under the age of 18.
  • Proof of your registration as a foster carer (this must be your registration documents or a letter from Social Services.)
  • Information regarding your service if you are a serving or former member of the armed forces.

Original documents must be provided at the Customer Services Centre at the Town Hall where copies will be taken. The opening hours are Monday to Friday 08:30 to 17:00.

Please note: We will also contact your current and previous landlords to establish a tenancy history and obtain references.

Is your housing need urgent?

If you have recently been served with a notice of seeking possession or a notice to quit and are likely to be homeless please get in touch using the contact details on this page to make an appointment to see a Housing Options Officer.

Useful links

Allocation policy

Application procedure

Application completion guidance

Frequently asked questions

Helpful hints

Glossary of terms

Useful links

Visit How to use the service for further information on how to use the Gateway to Homechoice website, including an instructional demonstration.

Contact Details

Ipswich Borough Council,
Housing Services,
4W Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

Telephone icon

01473 433123