Contacting your Housing Officer

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Staff at the Customer Contact Centre are trained to give advice on housing-related matters and you should contact them in the first instance. If the Customer Contact Centre staff feel that you need to speak to a Housing Officer they will contact them on your behalf.

Housing Officers can provide advice for you on:

  • Rent enquiries, claiming housing benefit;
  • Dealing with anti-social behaviour/ neighbour nuisance;
  • Reporting repairs;
  • Improvements/ alterations you wish to make to your home;
  • Moving (Choice Based Lettings/ Mutual Exchanges);
  • Tenants Support Scheme;
  • Improvement/ modernisation programmes;
  • Estate management issues e.g bulky refuse, abandoned vehicles etc.

How can I contact my Housing Officer?

Get in touch using the contact details displayed on this page.

A member of staff will offer advice to you over the telephone, arrange an appointment at the Customer Service Centre or arrange to come and visit you at home.