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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Contacting your Housing Officer

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Staff at the Customer Contact Centre are trained to give advice on housing-related matters and you should contact them in the first instance. If the Customer Contact Centre staff feel that you need to speak to a Housing Officer they will contact them on your behalf.

Housing Officers can provide advice for you on:

  • Rent enquiries, claiming housing benefit;
  • Dealing with anti-social behaviour/ neighbour nuisance;
  • Reporting repairs;
  • Improvements/ alterations you wish to make to your home;
  • Moving (Choice Based Lettings/ Mutual Exchanges);
  • Tenants Support Scheme;
  • Improvement/ modernisation programmes;
  • Estate management issues e.g bulky refuse, abandoned vehicles etc.

How can I contact my Housing Officer?

Get in touch using the contact details displayed on this page.

A member of staff will offer advice to you over the telephone, arrange an appointment at the Customer Service Centre or arrange to come and visit you at home.

Contact Details

Ipswich Borough Council,
Housing Services,
4C Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

Telephone icon

01473 433370