Staff at the Customer Contact Centre are trained to give advice on housing-related matters and you should contact them in the first instance on 01473 432000. If the Customer Contact Centre staff feel that you need to speak to a Housing Officer they will contact them on your behalf.

Housing Officers can provide advice for you on:

• Rent enquiries, claiming housing benefit or Universal Credit;
• Signposting if you are experiencing financial difficulty
• Dealing with anti-social behaviour/ neighbour nuisance;
• Reporting repairs;
• Improvements/ alterations you wish to make to your home;
• Moving (Choice Based Lettings/ Mutual Exchanges);
• Tenants Support Scheme;
• Improvement/ modernisation programmes;
• Estate management issues e.g bulky refuse, abandoned vehicles etc.

How can I contact my Housing Officer?

Get in touch using the contact details displayed on this page. Or by using the link below which will send a message to our Housing Officers requesting they get in contact with you.

Make an enquiry

They will offer advice to you over the telephone or arrange an appointment to come and visit you at home.

Find the Housing Officer responsible for your road/area.

Find the Income Housing Officer responsible for your area.