What housing officers can assist with
Housing Officers can provide advice for you on:
- Rent enquiries, claiming housing benefit or Universal Credit;
- Signposting if you are experiencing financial difficulty
- Dealing with anti-social behaviour/ neighbour nuisance;
- Reporting repairs;
- Improvements/ alterations you wish to make to your home;
- Moving (Choice Based Lettings/ Mutual Exchanges);
- Tenants Support Scheme;
- Improvement/ modernisation programmes;
- Estate management issues e.g bulky refuse, abandoned vehicles etc.
Housing officers can offer advice over the phone or arrange home visits as needed.
How to contact your housing officer
For housing-related queries, start by contacting the Customer Contact Centre. The staff are trained to provide advice on various issues and can direct you to a Housing Officer if necessary. Call them at 01473 432000. A message will be sent to your Housing Officer, or colleague if they are away, who will contact you directly.
You can also email the duty Housing Officer tenancy.services@ipswich.gov.uk, a message will be sent to your Housing Officer, or colleague if they are away, who will contact you directly.
You can also get in touch using the button below which takes you to Housing Online, where you can log in, or register, and then find the 'Contact us' icon to request that our Housing Officers get in touch with you, a message will be sent to your Housing Officer, or colleague if they are away, who will contact you directly.
Please note the button below opens in a new window.