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Coronavirus Impact - Ipswich Fit

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Our sports facilities will remain closed until at least 22nd May 2020 and thereafter until Government restrictions are lifted and we can re-open them.

We've released further information on memberships, bookings and activity payment arrangements. Direct Debit members will get a letter and all other customers will be contacted directly to discuss their options - please do not call the centres.

Monthly Direct Debit members

In order to suspend iCard memberships while our facilities are closed, we will be adjusting iCard members’ Direct Debits to £0 until further notice. Customers do not need to cancel their iCard Direct Debits with us or their banks. This means no payments will be taken on 1st April or 15th April and no further Direct Debits will be taken going forward until further notice. You do not need to do anything more at this stage.

Annual iCard members

Customers who have an Annual iCard and who have paid the full cost up front have the following choices:

  1. We can extend your membership by the number of weeks the facilities are closed for. This will be actioned at the end of the closure period and will be the default option
  2. If you want a partial refund, we will refund you 1/12th of the annual cost for each month where there is no access to the facilities.

You do not need to do anything at this stage as a member of staff will be in touch shortly.

Swimming Lesson Direct Debits

Monthly Direct Debit payers

We will be adjusting all swimming lesson Direct Debits to £0 until further notice. Customers do not need to cancel their iCard Direct Debits with us or their banks. This means no payments will be taken on 1st April and no further Direct Debits will be taken going forward until further notice. You do not need to do anything more at this stage.

Cash/Card paid swimming lessons

Those who have paid in cash or by card for swimming lessons will be given the following options:

  1. A voucher will be given corresponding to the number of weeks you have unused on your 10-week block, so you can continue those lessons when we re-open; or:
  2. A pro-rata refund commensurate to the number of weeks you have unused on your 10- week block will be given.

You do not need to do anything at this stage as a member of staff will be in touch shortly.

1:1 swimming lessons

Those that paid in cash or by card for swimming lessons will be given the following options;

  1. A voucher will be given for the amount you paid which you can redeem when we re-open, so your child can continue their swimming lessons; or:
  2. A pro-rata refund commensurate to the number of weeks you have unused on your six-week block will be given.

You do not need to do anything at this stage as a member of staff will be in touch shortly

Casually paid fitness classes/junior activities/racquet sport bookings

Those who have booked and paid for a fitness class, a junior activity or a court booking (including badminton, squash, table tennis and tennis) will be given the following options:

  1. A voucher will be given for the activity type you had booked and paid for which you can redeem when we re-open. We will then re-book the activity or class you had booked originally; or:
  2. A full refund on the activity or class for which you paid.

You do not need to do anything at this stage as a member of staff will be in touch shortly.

Junior Courses

All courses will re-start when we open and will continue from the week the course previously finished so your child will complete the full course.

You do not need to do anything at this stage as a member of staff will be in touch shortly

Birthday Parties

All birthdays are postponed until 30th April. Those customers whose birthday parties are postponed will be given the following options:

  1. Rebook the party within the next year; or:
  2. Receive a full refund.

You do not need to do anything at this stage as a member of staff will be in touch shortly.

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Contact Details

Sport and Leisure,
Ipswich Borough Council,
3E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE