Every repair job undertaken to improve Ipswich’s council houses was done on time between July and December last year, according to the Borough Council.
The 100% performance record was welcomed by housing chiefs, who also revealed that the Council processed 100% of housing applications and responded to 100% of complaints within the target dates of 20 days.
Other statistics show that 90% of telephone enquiries were answered promptly and that community caretaker assignments were all done on time.
The records are contained in the “Local Offer”, a set of performance targets agreed with representatives of the Council’s 8,000 tenants.
Councillor John Mowles, Housing portfolio-holder, said: “Performance overall stands at 93% and has improved each quarter. It is now on track to achieve the 95% target at the end of the financial year. This is a great credit to housing staff. A review of the performance measures that tenants would like to see in place for 2016/17 is now under way.”
