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ipswich.gov.uk

Customer Services Advisor

Salary Range: 
£18,943 - £19,903 per annum
Hours: 
37
Location: 
Town Hall, Princes Street
Closing Date: 
25 January, 2019 - 17:00

Temporary Contract - Up to 6 months

Ipswich Borough Council is looking for an individual who wants to join our successful and vibrant Customer Services team. The successful applicant will be required to work within our Customer Services Department dealing with a variety of enquires by telephone, face to face and email.

Day to day

You will be required to provide high standards of customer service, responding to and resolving a wide range of customer enquiries at the first point of contact, reducing repeat customers.

About you

You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public and have Maths and English GCSEs at pass level or NVQ level 1 in Customer Care, knowledge of MS Outlook, the internet or similar software.

You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers.

You will work within a shift pattern covering the operational hours of 8.30am to 5.00pm Monday to Friday.

What you can expect from us

We offer a comprehensive training package, including 1-2-1 training, ongoing development and support. You will be part of a fast paced, growing service, delivering excellent customer service on behalf of Ipswich Borough Council.

For more information about this role please contact Skye Banks on 01473 432385 or Nick Burke on 01473 432387.

Please download a Job Pack for more information regarding this vacancy.      .  

Interviews will be held week commencing 4th February 2019. The selection process will be an interview followed by a telephone assessment.

How to apply: You will need to Login or Sign Up for to My Ipswich to complete the Online Application Form for this vacancy. This will then be saved in your ‘My Requests’ records.