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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.


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Please note: We are currently not providing any pest control services until further notice. We apologise for any inconvenience. 

Things to consider:

  • There are several different species of flea, but the ones found most commonly in houses in this country are the cat flea and dog flea;
  • The human flea is less common and has become a rare occupant in our homes. This flea is brown in colour, about 2mm long, 1mm high and is compressed sideways;
  • Fleas are extremely well adapted for their way of life. Their 'armour' makes it almost impossible to squash them, and the tall, thin body allows them to move around very rapidly amongst hair or feathers;
  • The flea is capable of jumping a vertical height of 30cm, which represents about 200 times its own body length. 

When dealing with an infestation of cat or dog fleas, it is necessary to have the host animal treated with a suitable insecticide and veterinary advice should be sought. All floors, floor coverings and skirtings should also be treated with a suitable insecticide, paying particular attention to cracks and crevices. These products can be purchased from most hardware stores. 

In cases of particular difficulty, it is advisable to call on the services of a professional.  Please contact us and we can arrange an appointment.

Charges (including VAT)

  • Domestic or Commercial call-out charge: £26*
  • Domestic treatment charge: £82
  • Concession treatment charge: £21**
  • Commercial treatment charge: £155

*The call-out charge will be deducted from the cost of any subsequent treatment carried out at the property

**Concession charge applies if you are on a means tested benefit such as Pension Credit, Income Support, Job Seekers Allowance (Income based), Employment Support Allowance (Income related) or Universal Credit AND Council Tax reduction

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Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000