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How much does it cost?

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We have two service options, together with key safes, falls detectors and smoke detectors.

Option 1

Monitoring Only

  • Alarm and mobile button supplied
  • 24-hour connection to our control team
  • Nominated contacts required (called in an emergency)
  • No minimum contract.

Price per week: ............................................ £2.70

Additional mobile button (weekly): ............... £1.10

Installation fee (one-off payment): ............... £26.30

Option 2

Monitoring & Responding

  • Alarm and mobile button supplied
  • 24-hour connection to our control team
  • Provide one key to your property (kept in a secure location)
  • Access to our dedicated Responding Team in an emergency
  • No minimum contract.

Price per week: ............................................ £5.45

Additional mobile button (weekly): ............... £1.10

Installation fee (one-off payment): ............... £26.30

Key Safe Box

Highly recommended for ALL options.

  • Provide one key to your property
  • Secure key safe box supplied and fitted holding the key
  • Only accessible in emergencies (by our responding team, your nominated contacts or the emergency services)

Combined Discount Offer: ........................... £36.75

(if purchased at the time of HEARS alarm installation)

or

One-off cost: ................................................ £47.45

(if purchased after the HEARS alarm has been installed)

On cancellation of any HEARS contract the key safe box will be returned to HEARS.

Falls Detector

  • Falls Detector supplied
  • 24-hour connection to our control team
  • Highly recommended to anyone that is prone to falling.

Price per week: ............................................. £1.10

Smoke Detector

  • Smoke Detector supplied and fitted
  • 24-hour connection to our control team
  • Key Safe Box required.

Price per week: ............................................. £1.10

All services are charged per calendar month.

VAT is chargeable at prevailing rates. If a customer qualifies for VAT exemption they will sign to acknowledge this on the HEARS application form.

Contact Details

Ipswich Borough Council,
HEARS,
2E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

Telephone icon

01473 433236

(24 hrs)