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Making a request to view CCTV

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Under the data protection law, you have a right to see CCTV pictures if you are the subject. To make a request, you must:

  • download and fill out a CCTV Subject Access Request form
  • be clear and exact about time, date and place (within one hour of accuracy)
  • pay a £10 fee for each search
  • prove your identity - we need evidence that your enquiry is genuine.

NOTE: Footage is only retained for 28 days

What happens next?

Once we received the referral form and fee, it will take us a maximum of 40 calendar days to get back to you with an answer. We will grant your request if we are satisfied with your reasons and we can make sure that showing it to you will not compromise anyone else's privacy.

Can I get a copy of the recording?

You can only get a copy of the recording if the data protection officer is satisfied that it will not become part of a live criminal investigation, civil proceedings, or complaint and that the proper procedures will be followed. It will need to be edited if other individuals are on screen and have not given their consent. There will be an additional administration cost for this.

Contact Details

Ipswich Borough Council,
Emergency Services Centre,
Grafton House,
15-17 Russell Road,
Ipswich, IP1 2DE

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01473 433444