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Meet our apprentices

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Meet some of the apprentices who work for Ipswich Borough Council:

Ellie | Events & Hospitality Apprentice

Apprentice - EllieI have been passionate about customer service and hospitality for a long time having worked within this industry since the age of 15 so was thrilled when I discovered Ipswich Borough Council had a position for an Events and Hospitality Apprentice based at the Town Hall and Corn Exchange.After studying English Language, Sociology & Health and Social Care at sixth form I struggled to know what step to take next. I was working part-time as a Catering Assistant at a nursing home but I knew that I wanted to further my career as well as my skill set.

Since starting this post six months ago I have gained so much insight into the fascinating and demanding aspects of the events industry. In my short time here I have been fortunate enough to have been granted various opportunities and experiences I may have struggled to find anywhere else.

I feel an apprenticeship has suited my learning style as I enjoy coursework but I equally like to learn on the job as well. Once this year post is completed, I will have a Level 2 Diploma in Customer Service.

An apprenticeship with Ipswich Borough Council is most definitely worth considering if you have the drive to kick start your career, meet new people, earn money and further your learning. It is the perfect opportunity to enhance your skills and apply it to whatever career path you desire.

Daniel | Corporate Support Apprentice 

Apprentice - DanSo far I have been getting involved with departments such as Community Engagement, Performance & Projects, Communications & Marketing, Health & Safety and will be helping the events team and Major Capital Schemes departments in the future. I am currently half way through my apprenticeship in which I am hoping to gain my Level 2 Business qualification and am hoping to be able to gain a job here after it has finished in the summer.

I chose to take up an apprenticeship over going to university as I was unsure what degree I would like to have studied plus I like the idea of earning money while learning. Despite being offered other apprenticeships from other organisations I happily chose IBC because of the large amount of teams and different projects that I was told about at the interview which sounded extremely exciting.

I joined Ipswich Borough Council as an apprentice as part of the Corporate Support team, which I found through indeed.co.uk and I really liked the sound of finding out more about what the council actually does except empty the bins! So chose to apply and I was successful in getting the role.

Emily | Customer Service Apprentice

Apprentice - EmilyHi, I am 18 years old and I am currently an apprentice at Ipswich Borough Council. My role at IBC is a Customer Services Administrator which is all about focusing on the customer using a range of different services. As I am in the first few months of my apprenticeship I still have had a lot of quality time to understand how IBC interacts with their customers whether handling a complaint, compliment or query.

 My apprenticeship is mainly based at the Customer Service Centre located in the Town Hall where they deal with customers on the phone, online and front-facing, as well as some visits to Grafton House for project meetings. I have already been deeply involved in a lot of tasks that relate to complaints online which I have dealt with by starting new cases or sending them to the correct service area. Not only have I been involved in this I have also had a big insight into the Performance Project Officers (PPO) team where I have listened and contributed to upcoming projects happening in Ipswich as well as being introduced to building forms online.

Although I haven't been an apprentice for long I have already learnt so many new skills, met lots of new people and made some amazing friendships. This apprenticeship is helping my confidence as a person because I am able to be independent and contribute my own thoughts to upcoming projects. I have been given the independence to take on tasks with and without guidance whilst having the privilege to be accepted into the Customer Services / PPO team.

Will | Finance Apprentice

Apprentice - WillAfter completing my two years at sixth form, I had been offered a place to study a degree in Accounting and Finance at University of Essex. However, I was always swaying more towards doing an apprenticeship as it offered a better platform. I felt that a career in Accountancy and Finance would be better suited from gaining real-world work experience combined with actively studying towards a professional accounting qualification.

Whilst I searched for my apprenticeship position, I had a part-time job at my local supermarket, which I had when I was still at sixth form. I then came across the position in Financial Services on the IBC website whilst browsing job websites.

My apprenticeship role includes providing finance and administrative support to the teams within in Financial Services area to help ultimately support other service areas. These teams include Management Accounting, Treasury, Income, and Procure to Pay, which allows me to gain an understanding of the full accounting and financial consultancy service. My role also includes me actively studying towards the Association of Accounting Technicians (AAT) at Advanced Diploma level studying various modules such as Management costings, Advanced Bookkeeping, Final accounts preparation and Indirect Tax.

Over the past 12 months, I have received many development opportunities from my colleagues, which has given me a better understanding of the everyday experiences of working in finance, which has helped me to build upon the theoretical knowledge, gained when learning on my qualification.

I would recommend an IBC apprenticeship very highly as it would give you the opportunity to build upon your theoretical skills with practical work experience while also building important relationships with colleagues and clients. In addition to this working with experienced colleagues who have years of work experience in the industry helps me to develop my skills and improve as progress along in my apprenticeship. All apprenticeships can get your foot in the door to a potential career path and getting a qualification alongside practical work experience will make you as an individual build upon a successful career.

Josh | HR Apprentice 

The apprenticeship really appealed to me as I have a real passion for Human Resources. This apprenticeship gave me the perfect opportunity as not only would it give me experience but it would also give me a recognised qualification in the field. At first upon application I was very optimistic as I had never thought about leaving college before but after lots of comparing between college and the work life I decided that the benefits of the apprenticeship outweighed staying at college.

I am an apprentice in Human Resources. Before I was in this role I was looking online for a part-time job to do alongside college. I very much enjoyed the social aspects of college, however, I felt like I needed a new challenge in my life and wanted to push myself to be the best I could, something I felt college wasn’t doing for me. Then I found this apprenticeship while looking for part-time jobs as my plan was not to initially leave college.

My apprenticeship involves recruitment within Human Resources, alongside carrying out payroll tasks and finally providing great customer service to other employees within the organisation. The atmosphere between all the employees is very friendly and I was welcomed with open arms by everyone in the organisation. I was also very impressed with how the Council structured my training to allow me to feel like an integral part of the busy Human Resources team despite only just joining. I also get lots of support when carrying out my studies for my HR qualification – in total I will gain three recognised qualifications which will push me forward in my career.

The best part of my job is being able to make a difference. Human Resources aims to refine processes for employees to make their everyday working lives easier. I enjoy the diverse environment I work in, my job is never the same every day and this is enough to keep anyone engaged.

I would recommend an apprenticeship to anyone who is interested in kick-starting their career.

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Contact Details

Human Resources,
Ipswich Borough Council,
1W Grafton House,
15-17 Russell Road,

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01473 433402