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Status message

We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Moving home and other changes

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Moving home

Whether you are moving into the local authority area, moving within the area, or moving outside of the area, please inform us of your move details as soon as possible.

You can do this by completing the online form below:


Please inform us of any tenancy changes. You can do this by completing the online form below:

Report tenancy changes

Single Occupancy

Use our online forms to apply for, or end, your Single Occupancy Discount:

  Just moved in? You can request your discount when you complete the change of address form

Other changes you need to tell us about

  • If someone comes to stay with you for a period of time;
  • If someone moves out;
  • If you change your name;
  • If your children leave school;
  • If someone in your household dies.

Tell us about these other changes by completing the online form:

Report a change