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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Mutual exchanges

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The law gives council and housing association tenants the right to do a mutual exchange. Tenants must have their landlord's permission and be eligible to exchange.

If you are looking to exchange but have not found someone to exchange with, then register free of charge on House Exchange. This website has been designed to bring together people from all over the UK who are looking to swap their home.

If you are an Ipswich Borough Council (IBC) tenant, or you are wanting to exchange with an IBC tenant, and have found someone to exchange with, both parties must complete an application form. Simply click on the pink button below:

Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,

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01473 433370