Services in the Town Hall

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Customer Services Centre

Visitors to the Customer Service Centre in the Town Hall (entrance via the Princes Street side, opposite the Thoroughfare and Barclays bank) can access a range of services at a single point of contact. Trained Customer Service Advisors welcome customers to establish the type of query and will then offer guidance. The Centre offers self-service computers and telephone access to other council services.

Opening Hours

Our Customer Service Centre is open for pre-booked appointments only.

These appointments are only for when it is absolutely necessary to have a face-to-face meeting. Please call 01473 432000 to discuss getting an appointment.

The centre will be open 10am – 4pm Monday to Friday (excluding Bank Holidays) but our phone lines are open between 8:30am – 5pm.

Moments Coffee Shop

Part of the St Elizabeth Hospice family, Moments Coffee Shop is now open in the Town Hall Monday to Saturday, 10am-4pm. The coffee shop supports St Elizabeth Hospice’s work in the local community to provide outstanding care and support for patients and families living with life-limiting illness. Freshly made sandwiches, scones and treats are available alongside a selection of hot and cold drinks.

King Street Cinema

King Street Cinema is a community-based two screen cinema situated in the Ipswich Corn Exchange.

King Street Cinema specialises in independent and world cinema. It presents films for people who are looking for something different from the mainstream Hollywood/multiplex experience.