Problems paying your rent

If you can’t pay your rent or debt arrangement, please contact us immediately so that we can help you or signpost you to agencies that can assist.

What to do if you fall behind with rent

As a tenant, it's your responsibility to keep your rent payments up-to-date. Falling behind can lead to serious consequences, including court costs and the risk of losing your home. To avoid these issues:

Contact us early

If you anticipate difficulties paying your rent, let us know as soon as possible. The sooner we are aware, the better we can assist you and direct you to resources that can help.
Avoid ignoring debt letters

Ignoring correspondence will often exacerbate the problem, leading to more severe repercussions.
Payment agreements

If you cannot clear the debt immediately, we can work with you to create a manageable payment plan through an Income and Expenditure assessment. It's vital to adhere to this plan and notify us if you face difficulties making payments.

Can I get help with my rent?

Yes. If you have a low income, you may be entitled to Housing Benefit or Universal Credit. You can find out if you qualify by using our Housing Benefit and Council Tax Reduction Calculator below.

Please note the button below opens in a new window.

Use Housing Benefit and Council Tax reduction calculator

For guidance and information on Universal Credit, please visit our Universal Credit page.

What if I’m waiting for Housing Benefit or Universal Credit?

If you have made a claim for Housing Benefit or Universal Credit, it is important that you tell us so that we are aware of this prior to any action being considered. It is important that you respond to all requests for information as quickly as possible in order that your housing benefit or Universal Credit claim can be processed and payments made to your account.

What if my circumstances change?

We need to know as soon as possible about any changes in your circumstances.

Housing Benefit

You can notify us of a change in circumstances online or by calling 01473 432000. If you are not sure whether to tell us something or not, please ask. It is important that we know of any changes immediately as any delay in telling us could seriously affect your payments and the amount of help you receive.
Universal Credit

You can report changes in your circumstances using your Universal Credit online account or by calling the helpline on 0800 328 5644.