There are 15 sheltered housing schemes located across Ipswich. All the schemes offer residents a safe, secure and comfortable environment, but every scheme retains its own unique identity.

The Ipswich Borough Council sheltered housing schemes are detailed below.

Scheme Managers

Each scheme has a dedicated manager who is responsible for the day-to-day running of the scheme. This includes:

• Maintaining the buildings;
• Providing advice and support to the tenants on the services available - both from the council and from other partners;
• Responding to emergencies;
• Making daily contact with residents (this is optional for the residents).

The scheme managers are not permitted to:

• Provide nursing or day-to-day personal care;
• Give drugs or medicines;
• Collect shopping, pensions, prescriptions or pay rents;
• Be responsible for tenants' valuables.

Cleaning and caretaking services

Each scheme has an appointed cleaner or cleaning contractor who maintains the communal areas and a caretaking team that carries out routine maintenance, decorating and specialised cleaning of the communal areas.

Emergency support

Help is available for residents 24 hours a day in emergency situations. The scheme manager can be contacted during the day, and an emergency alarm service, linked to Ipswich HEARS, is available out of hours.