We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.
Sheltered housing schemes
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There are 15 sheltered housing schemes located across Ipswich. All the schemes offer residents a safe, secure and comfortable environment, but every scheme retains its own unique identity.
The Ipswich Borough Council sheltered housing schemes are detailed below.
All Hallows Court
Raeburn Road, Ipswich IP3 0EH
Broke Hall House
11 Bucklesham Road, Ipswich IP3 8TH
Norwich Road, Ipswich IP1 2NN
50 Renfrew Road, Ipswich IP4 3HA
Goldcrest Road, Ipswich IP2 0SF
2 Pembroke Close, Ipswich IP2 8PP
6 Felix Road, Ipswich IP3 9HT
Mallard Way, Ipswich IP2 9LP
144 Waterford Road, Ipswich IP1 5NJ
76 Roundwood Road, Ipswich IP4 4LZ
106 Clapgate Lane, Ipswich IP3 0RE
Stratford Road, Ipswich IP1 6EQ
25 Emlen Street, Ipswich IP1 2HU
29 Samuel Court, Ipswich IP4 2EL
93 Bramford Road, Ipswich IP1 2JA
Each scheme has a dedicated manager who is responsible for the day-to-day running of the scheme. This includes:
Maintaining the buildings;
Providing advice and support to the tenants on the services available - both from the council and from other partners;
Responding to emergencies;
Making daily contact with residents (this is optional for the residents).
The scheme managers are not permitted to:
Provide nursing or day-to-day personal care;
Give drugs or medicines;
Collect shopping, pensions, prescriptions or pay rents;
Be responsible for tenants' valuables.
Cleaning and caretaking services
Each scheme has an appointed cleaner or cleaning contractor who maintains the communal areas and a caretaking team that carries out routine maintenance, decorating and specialised cleaning of the communal areas.
Help is available for residents 24 hours a day in emergency situations. The scheme manager can be contacted during the day, and an emergency alarm service, linked to Ipswich HEARS, is available out of hours.