Tenant Participation

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Customer Engagement Panel

We are looking for tenants to join our brand-new Housing Customer Engagement Panel. This will be an independent body of tenants working together with staff to check and challenge the Councils Housing service delivery and performance.  It is a great chance to work closely with our service leaders to discuss changes and make recommendations on how improvements can be achieved in our performance and service delivery. The Customer Engagement Panel lets tenants have their say and influence our services. The panel will be made up of a small group of tenants who will work together as part of a team to make decisions based on evidence-based reports and customer feedback.

What's in it for you? Benefits include:

  • Having your say about how we can improve and make positive changes to our services to our tenants
  • Developing new skills and experiences for your CV
  • The opportunity to meet new people
  • Increasing your knowledge about housing issues
  • A supported Training Package.

What's in it for us?

We get to hear from you on what’s important to you and helps us to make necessary changes to our services. But most importantly, we get to work with and in partnership with our tenants.

How to apply...

If you are interested in helping us to improve our services, please submit the form below to receive an application form. If you have any questions, please email tenant.participation@ipswich.gov.uk or call the Tenant Engagement Team on 01473 433 144.

A printable copy of the above information as an advertisement can be found here.

Terms of reference for the Customer Engagement Panel are available here.

To request to join the panel, please click this button: 

Housing - Customer Engagement Panel - Contact details - My Ipswich

Or, click on the buttons below to find out more about other engagement options:

Become a Tenant Representative Attend a workshop Tenant Get Togethers Have your say on funding Tenant Satisfaction Measures

Tenants' Times

We keep tenants informed on housing matters through the Tenants' Times, which is available as an e-newsletter.

Sign up to our mailing list to receive the latest Tenants’ Times news, stories and updates:

Register Now

Read the latest version here:

Editions of Tenants' Times are also available in audio and large print. To request an alternative format please email the Tenant Participation team at: tenant.participation@ipswich.gov.uk.

Contact Details

Ipswich Borough Council,
Tenant Participation,
Grafton House,
15-17 Russell Road
Ipswich, IP1 2DE

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01473 432000