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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Tenant Participation

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The Tenant Participation programme is open to all Ipswich Borough Council tenants to join. 

By being involved you can put your ideas, views, suggestions and opinions across and work together so we can provide the best possible housing service that works for you. 

Universal Credit 

For more information, go to IBC Tenants

Your voice does matter

There are many ways you can become involved and you can come as little and as often as you like!

If you would like to know more information please fill out the online form and a Tenant Participation Officer will get in contact with you.

Tenants Get Togethers

We host informal meetings at 4YP centre, 14 Lower Brook Street, on the second and last Thursday of every month. Come along for a chat, have a free drink and get the chance to discuss what is happening in your area! 

Our next Get Togethers are:

  • Thursday 30th August - 6pm
  • Thursday 13th September - 10:30am
  • Thursday 27th September - 6pm
  • Thursday 5th October - 10:30am

 Travel costs are reimbursed.

Tenants training sessions

The Tenant Participation team also organises training sessions and workshops for all tenants. Get the chance to learn new skills,  improve your personal development, gain knowledge of our services and much more! 

Area Housing Panels

Your local Area Housing Panel meets regularly to discuss issues affecting tenants in the area. Local tenants, tenant representatives, Councillors and staff from the neighbourhood team discuss approaches to local issues. Each panel also has £7,000 to spend on local improvements and initiatives every year.  

  • North West Area Housing Panel covers Castle Hill, Westgate and Whitton.

  • South West Area Housing Panel covers Chantry, Triangle and Stoke Park.

  • East Area Housing Panel covers Alexandra, Gainsborough, Holywells, Nacton and Rushmere.

Tenants are able to have a say in how the money should be spent by filling in an Area Housing Panel funding request form, which can be downloaded here or obtained from the Tenant Participation team or your Housing Officer. The request will then go to the Panel, who will vote on whether it is to be approved.

Please find examples of recent Area Housing Panel projects.

Tenant Times

We keep tenants informed on housing matters through the Tenants Times which is now available online every month and printed twice a year. Any tenant can submit a story and tenants can get involved with deciding the order and stories that makes the final cut. Find out more.

Behind the Scenes 

This is a task and finish group that is open to all tenants to join in and help look in-depth at an Ipswich Borough Council service and make suggestions for its improvement. Tenants within this group can become a tenant inspector whereby they give feedback on the tenant experiences of services. This can be by being a mystery shopper, surveying tenants or carrying work inspections. Tenants are then required to submit their findings for a formal report to be taken to the service, area housing panels and working groups. Recommendations that tenants identify can be adopted by the service so tenants are actively improving our services. 

We can fund travel expenses, childcare and car-parking costs for tenants attending events so being involved won't leave you out of pocket. Interested? Then contact the Tenant Participation on the contact details on this page. 

Tenants’ handbook and local standards 

If you are interested to see how we are performing as a landlord, please see the latest edition of the annual report and local offer and also the latest edition of the tenants handbook about how to look after your home and manage your tenancy. 

Contact Details

Ipswich Borough Council,
Tenant Participation,
Grafton House,
15-17 Russell Road
Ipswich, IP1 2DE

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01473 433313