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Ticket information

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Here you’ll find all the information you’ll need about booking tickets at Ipswich Theatres.

If you can’t find what you’re looking for, or need some help, call our friendly Box Office team on 01473 433100. You can view our full terms & conditions here (link to T&C page)

Can I return or exchange my tickets?

Returns: Once purchased, we will only refund tickets if a performance is cancelled. More information on ticket returns can be found in our terms and conditions.

Exchanges: Tickets can be exchanged for a different performance of the same production subject to availability. New tickets must be the same price as your original tickets and returned to the box office no later than 48 hours before the performance.

How do I receive my tickets?

You can pick your delivery method when booking your tickets. We can post tickets for £1.20 per transaction, leave them at the box office to collect, or select ‘Print At Home’ and your tickets will be emailed to you. Occasionally, specific delivery methods may be unavailable for individual shows.

Help, I’ve lost my tickets!

Don’t fret, if you haven’t received your tickets, or they have been lost or mislaid, we can issue duplicates at the box office an hour before the show.

Do you offer concessionary rates?

Full pricing details are listed individually on each show page and concessionary discounts will be highlighted where available. They apply to under 16s or over 60s unless otherwise stated.

Can I reserve tickets?

Reservations are generally accepted for groups of 10+ for shows with 4 or more performances. Reserve now and pay later, normally 1 month from the reservation date, although we do offer flexibility where possible.

Bringing a group? To learn more about our ticket discounts for groups of 10+ call our box office on 01473 433100. 

Can you re-sell my tickets?

We offer a ticket re-sale service for shows that have sold out with a £2 per ticket fee payable on all successful re-sales. Unfortunately, we can’t guarantee to sell your tickets but we’ll try our very best!

Do you sell Gift Vouchers?

We do! Take the guesswork out of special occasions and let them decide which show to see. Gift Vouchers are available at any value from £5 and valid for 365 days from the date of purchase. You can even add a personalised message! Visit our online Shop to book Gift Vouchers online.

How do I receive my e-tickets?

You’ll receive an email confirmation straight away and then a second email within the next few hours containing a link to download your e-tickets in PDF format. You don’t need to print these tickets, we’ll scan from your mobile.

Please make sure you have your tickets downloaded/printed before arriving at the venue.

For some shows, ticket delivery methods will be limited at request of the promoter. Any change to our standard delivery methods will be highlighted on the individual show page.

Contact Details

Ipswich Regent Theatre
3 St. Helens Street
Ipswich
IP4 1HE

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01473 433100