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What is the HEARS service?

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HEARS is a 24 hour monitoring and responding service covering Ipswich and surrounding towns and villages.

With its experienced team of first aid trained responders, HEARS has been helping people live independently in their own homes for over 20 years.

HEARS stands for Home Emergency Alarm Response Service.

What are the benefits?

The service is available to anyone of any age who would like to feel safer, reassured and independent in their own home. The service provides numerous benefits for:

  • Older or disabled people;
  • Individuals who have been discharged from hospital and require additional support;
  • People of any age that live alone.

There is no minimum contract for the HEARS service.

How does it work?

You are supplied with a personal mobile button, which you can wear as a pendant or wrist strap.

An alarm unit is also provided. This is connected through your home telephone socket to our Ipswich based 24-hour control team.

What happens when I press the button?

The alarm will automatically dial our 24-hour control team where an operator will be able to speak to you through the powerful loud speaker on the alarm unit. If they cannot hear you, they will try making contact on your home telephone.

When should I use my alarm?

You can use your alarm 24 hours a day if you have an accident or emergency, such as a fall. All you need to do is press either the button on your pendant/wrist strap or the red button on the alarm unit.

What information will HEARS hold about me?

When you press your button the HEARS team will be able to identify who is calling. 

They will have the information you have provided about yourself i.e. your name, address, date of birth and brief medical details.

What's new?

We have recently extended the HEARS boundaries to include surrounding towns and villages. View a map of the areas we cover.HEARS alarm Kit

We have also introduced Assistive Technology to the HEARS service, with new products available such as Falls Detectors and Smoke Detectors. These products are linked direct to the alarm unit in your home and are all tailored to your individual needs.

These are only a few of the products available - please contact us for full details.

Find out more

For our current charges please see How much does it cost?

View or download details about HEARS services and charges.

Visit our photo gallery to view images of the HEARS team and equipment.

The HEARS team is also available to give short presentations to organisations, groups or clubs, including a demonstration of the equipment.

If you have any questions you can request further information online. Alternatively, get in touch with the HEARS team using the contact details on this page.

Contact Details

Ipswich Borough Council,
2E Grafton House,
15-17 Russell Road,

Telephone icon

01473 433236

(24 hrs)