Last updated 7 January 2021
Changes to Ipswich Borough Council services as a result of the Coronavirus pandemic.
A new national lockdown is now in place across England. You must stay at home and follow the national rules and restrictions. Find out what this means and what rules to follow at gov.uk.
Black, blue and brown bin collections continue to run as normal. It is likely that collections may take place earlier or later than usual so please ensure your bins are at the front of your property by 6am on your scheduled collection day.
Read more about how to manage your waste during this time.
Our bulky waste and commercial waste services remain unaffected.
Suffolk County Council’s Recycling Centres are open for pre-booked appointments only. Read more about how to book a time slot to visit your local Recycling Centre.
The Customer Service Centre is currently closed in line with national restrictions. It will remain closed until further notice.
Customers can however book an appointment to use the Public PC’s to access council services by calling 01473 432000.
Please only book an appointment if it is absolutely necessary and there is no other way of accessing services.
Save time, do it online! My Ipswich is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day. Visit my.ipswich.gov.uk/MyServices
If you are isolated at home and need urgent advice or support during the coronavirus pandemic, please ring the Home, But Not Alone service on 0800 876 6926, it’s open from 9am to 5pm, Monday to Friday.
Many of our public facilities are currently closed in line with national restrictions. They will remain closed until further notice.
These include our Swimming Pools, Sports Centres, Ipswich Museum, Christchurch Mansion and the Town Hall (including Town Hall Café).
The Regent Theatre, Corn Exchange and wider Town Hall building remain closed.
The Regent Theatre and Corn Exchange are currently closed. We will review Government guidance as it is published and liaise with show promoters.
The health and wellbeing of customers and staff will be our top priority and we will only reopen these venues when we are sure it is safe to do so.
We will contact customers directly if any upcoming Ipswich Regent or Corn Exchange shows are cancelled or postponed, you can also check our social media feeds for updates.
We've created a web page where you can see the latest information about postponed shows. Check here for details on when these shows will be coming back to Ipswich. This will be updated daily as new dates are confirmed.
Read more about the process for cancelled or postponed shows.
Ipswich Museum and Christchurch Mansion are currently closed in line with national restrictions. They will remain closed until further notice.
Customers will be contacted directly about their bookings.
Check our social media pages for ways you can still engage with us for free:
Although we will be closed until restrictions are lifted, our Museum From Home activities are still available to access online. You'll find lots of fun things to do on the Colchester + Ipswich Museums website. Have a go at building a miniature Christchurch Mansion, make cannon ball truffles, do a Medieval quiz and much more. See all activities.
Our sport and leisure facilities are currently closed in line with national restrictions. They will remain closed until further notice.
This includes indoor and outdoor facilities at Whitton and Gainsborough Sports Centres, Crown Pools, Fore Street Pool and Ransomes Sports Pavilion.
All iCard and swimming lesson direct debits have been set to £0 until further notice.
Customers will be contacted directly about their memberships and bookings.
Check our social media pages for ways you can still engage with us for free:
Ipswich Market remains open for business on Tuesdays, Thursdays, Fridays and Saturdays for traders who are providing essential goods only.
Stalls are spread out to enable customers to follow social distancing guidelines.
Some traders are still offering an online and delivery service. Find out which traders are offering delivery services.
Our Shopmobility service is open and available between 10am - 4pm Monday to Saturday.
Booking is required – please ensure all bookings are made 24 hours in advance.
To make the service COVID-19 secure there are revised booking, collection and return procedures for the mobility equipment we loan.
Most of our public toilets are open. View public toilet map and opening times.
Our parks remain open for use.
You can only leave your home to exercise, and not for the purpose of recreation or leisure (e.g. a picnic or a social meeting). This should be limited to once per day, and you should not travel outside your local area.
You can exercise in a public outdoor place:
Most park toilets remain open for use, including the toilets at the Reg Driver Visitor Centre.
When you are outside your home or around other people ensure that you are two metres apart from anyone not in your household or support bubble and remember - ‘Hands. Face. Space’:
Facilities that are open:
Facilities that are closed:
The Council’s Parks Patrol teams will continue to monitor parks and open spaces to advise people to follow social distancing guidelines.
Our allotments remain open for use in line with Governmnet guidance. Please adhere to social distancing rules.
Residents can still sign up to rent an allotment at one of our 16 sites. All allotment plots are let by the Field Secretaries on behalf of the Council. Please contact them by emailing email@example.com. Our allotments are great value for money with a standard plot costing only 87.5p per week.
Read more about renting an allotment.
Burials and cremations can still go ahead as planned but the Government has issued guidance to help keep people safe at funerals.
Please speak to your funeral director to find out what options are available to you.
The Old Cemetery Church and West Chapel at the Crematorium remain open for services, but attendance numbers will be restricted to allow for social distancing. Funeral directors will advise on the restrictions in place for each venue.
Those who have symptoms of Covid-19 must not attend and must stay at home.
Stringent cleaning measures are in place and venues are thoroughly cleaned after each service.
Some public toilets situated in the cemetery grounds are closed. The toilets at the Lawn and Millennium cemeteries have reopened and are being regularly sanitised. The toilet in the West Chapel remains open for attendees.
People are still able to visit cemeteries to lay flowers at memorials but please adhere to social distancing rules and keep at least 2 metres apart from anyone outside your household or support bubble.
Our repairs service for Council tenants is running as normal, in line with government guidance and COVID-secure protocols.
Read more about requesting a repair.
We are continuing to support rough sleepers and are working with the Street Outreach service and other agencies to ensure that all rough sleepers in Ipswich have accommodation.
All our car parks remain open. View all car park locations.
Crucial key workers in the NHS and social care can park for free in all IBC car parks and on-street parking bays so that they can continue to support the most vulnerable in our society, save lives and keep our country running.
Read more about our NHS and social care key workers parking scheme.
With more people staying at home, our Residents’ Parking Zones have been busier than usual. To help permit-holders we are allowing use of some of our car parks. Read the latest information about our Residents’ Parking Zones.
Our Civil Enforcement Officers are still on duty as it is important that parking restrictions are followed to ensure roads are kept clear for emergency vehicles and bin crews. It also helps ensure that spaces are being used by genuine permit-holders.
We continue to operate our Town Planning and Building Control services, in line with Government advice.
For further information on how the planning application process has been affected, please refer to our frequently asked questions.
Read about the progress of the Ipswich Local Plan Review 2018 – 2036 on our examination pages.
Our Building Control team have introduced some changes to the way they interact with customers. Read the latest guidance on how we are delivering Building Control services.
You can still report an environmental or private sector housing issue however we will not be carrying out visits where we need to enter a person’s home unless an issue is having a significant impact on the occupant, public health or environment. If a visit is deemed essential, appropriate screening questions will be asked, and risk assessments carried out before any visits take place.
Where an offence is identified, Officers can and are still serving appropriate enforcement notices, fixed penalty notices and/ or taking appropriate action. In addition, Officers will still be following up on any breaches to notices that have been served.
Our stray dog collection service has been reduced and will now operate between 9am - 8pm Monday to Friday. Read more about how to report a stray dog.
During this time and where possible, Officers will ask finders if they are able to take the dog directly to an appointed kennel or hold onto it until an officer is available, which may be the next working day.