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Changes to our services

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Last updated 26th May 2020

Changes to Ipswich Borough Council services as a result of the Coronavirus pandemic.

Bins, waste and recycling

Garden waste

Following a temporary suspension, our brown bin collection service will resume week beginning 11th May 2020.

Collections will take place on your usual brown bin collection day. Please put your bin out by 6am and leave it out until it is emptied as there may be delays.

Additional waste will not be collected so please ensure that it is stored securely until your next collection.

Household waste and recycling 

Black and blue bin collections continue to run as normal. It is likely that collections may take place earlier or later than usual so please ensure your bins are at the front of your property by 6am on your scheduled collection day.

Read more about these changes and how to manage your waste during this time.

Other waste services

Our bulky waste and commercial waste services remain unaffected.

Following temporary closures, Suffolk County Council have reopened Suffolk Recycling Centres for pre-booked appointments. Read more about how to book a time slot to visit your local Recycling Centre.

Textile banks are closed until further notice, please keep your items at home until you can recycle them safely.

Contacting the council

Our Customer Contact Centre is operating seven days a week between 8:30am – 5pm Monday to Friday and 9am – 5pm Saturday and Sunday.

Contact us:

Save time, do it online! My Ipswich is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day. Visit my.ipswich.gov.uk/MyServices

If you are isolated at home and need urgent advice or support during the coronavirus pandemic, please ring the Home, But Not Alone service on 0800 876 6926, it’s open 7 days a week from 9am to 5pm.

Council buildings and events

All our public buildings will remain closed until Government restrictions are lifted and we can re-open them.

IBC outdoor events scheduled to take place in our parks and in public spaces between now and the end of October have been cancelled.

These include Ipswich Music Day, Maritime Festival, Global Rhythm, Indian Summer Mela, One Big Multicultural Festival, Family Fun Days, Outdoor Cinemas and Pantaloons Theatre. We will also be cancelling the Crafted Classique bike ride.

Other events – organised by third parties – are not affected.

Read more about the cancellation of summer 2020 events.

Public toilets

Following temporary closures, we have re-opened five of our public toilets. These are:

  • Christchurch Park
  • Holywells Park
  • Major’s Corner
  • Lawn Cemetery
  • Millennium Cemetery

They will be open daily from 10am - 4pm.

Cleaners will be on site during opening hours, managing a strict one-in, one-out policy and sanitising cubicle after each use.

We urge people to follow social distancing guidelines when queuing.

Arts and entertainment

Our theatres and museums will remain closed until Government restrictions are lifted and we can re-open them.

Ipswich Theatres

We will contact customers directly if any upcoming Ipswich Regent or Corn Exchange shows are cancelled or postponed, you can also check our social media feeds for updates.

We've created a web page where you can see the latest information about postponed shows. Check here for details on when these shows will be coming back to Ipswich. This will be updated daily as new dates are confirmed.

Read more about the process for cancelled or postponed shows.

Ipswich Museums

Customers with tickets to cancelled events will be contacted to discuss their options.

No decisions have been made on the future of the Ed Sheeran: Made in Suffolk but exclusive merchandise is still available to buy online. Shop now at www.shop.made-in-suffolk.co.uk  

Check our social media pages for ways you can still engage with us for free:

Sport and leisure centres

Our sports facilities will remain closed until Government restrictions are lifted and we can re-open them. All iCard direct debits will be set to £0 until further notice.

Read the latest information on memberships, bookings and activity payment arrangements.

Check our social media pages for ways you can still engage with us for free:

Parks and open spaces

Our parks remain open for use in line with Government guidance. As of 13th May 2020 you can:

  • exercise outdoors as often as you wish - following social distancing guidelines
  • spend time outdoors – for example sitting and enjoying the fresh air, picnicking, or sunbathing
  • use outdoor sports courts or facilities, such as a tennis or basketball courts – with members of your household, or one other person while staying 2 metres apart
  • meet one other person from a different household outdoors - following social distancing guidelines

Play areas, outdoor gyms, skate parks, table tennis tables, public toilets, cafes/ kiosks and water play facilities, as well as the visitor centres in Christchurch and Holywells parks remain closed.

The Council’s Parks Patrol teams will continue to monitor parks and open spaces to advise people to follow social distancing guidelines.

If you are visiting a park please adhere to social distancing rules and keep at least 2 metres apart from anyone outside your household. 

Allotments

Our allotments remain open for use in line with Governmnet guidance. Please adhere to social distancing rules and keep at least 2 metres apart from anyone outside your household.

Read the latest guidance from the Allotment Holder Association.

Following a temporary suspension, residents can now sign up to rent an allotment at one of our 16 sites. All allotment plots are let by the Field Secretaries on behalf of the Council. Please contact them by emailing allotments@ipswich.gov.uk. Our allotments are great value for money with a standard plot costing only 87.5p per week.

Read more about renting an allotment.

Crematorium and cemeteries

Burials and cremations can still go ahead as planned but the Government has issued guidance to help keep people safe at funerals.

Please speak to your funeral director to find out what options are available to you.          

Our venues

The Old Cemetery Church and West Chapel at the Crematorium remain open for services, but attendance numbers will be restricted to allow for social distancing. Funeral directors will advise on the restrictions in place for each venue.

Those who have symptoms of Covid-19 must not attend and must stay at home.

Stringent cleaning measures are in place and venues are thoroughly cleaned after each service.

All public toilets situated in the cemetery grounds are closed. The toilet in the West Chapel remains open for attendees.

Visiting memorials

People are still able to visit cemeteries to lay flowers at memorials but please adhere to social distancing rules and keep at least 2 metres apart from anyone outside your household.

Council repairs service

Our repairs service for Council tenants has been reduced to emergency repairs only until further notice. If you have a repair visit booked, we will be in contact with you

Read more about requesting emergency repairs

Support for homeless people and rough sleepers

We are continuing to support rough sleepers and are working with the Street Outreach service and other agencies to ensure that all rough sleepers in Ipswich have accommodation. Additional B&B rooms have been sourced to ensure they have access to this accommodation.

If you are concerned about someone who you believe is sleeping rough, please visit the Street Link Website and complete the referral form. Alternatively email roughsleeping.enquiries@ipswich.gov.uk.

Parking

Car parks

All our car parks remain open, except Crown car park which has been closed until further notice.

View all car park locations.

Key worker parking

A new scheme has been introduced to give crucial key workers in the NHS and social care, free parking in all IBC car parks and on-street parking bays so that they can continue to support the most vulnerable in our society, save lives and keep our country running.

Read more about our NHS and social care key workers parking scheme.

Residents’ Parking Zones

With more people staying at home, our Residents’ Parking Zones have been busier than usual. To help permit-holders we are allowing use of some of our car parks. Read the latest information about our Residents’ Parking Zones.

Parking enforcement

Our Civil Enforcement Officers are still on duty as it is important that parking restrictions are followed to ensure roads are kept clear for emergency vehicles and bin crews. It also helps ensure that spaces are being used by genuine permit-holders.

Planning and building control

We continue to operate our Town Planning and Building Control services, in line with Government advice.

All Planning & Development Committee meetings have been suspended until further notice. This will be kept under review, but the meeting scheduled for 29th April will not take place. For further information on how this will affect the planning application process, please refer to our frequently asked questions.

Our Building Control team have introduced some changes to the way they interact with customers:

  • Site visits, inspections and all general advice and meetings will be conducted virtually
  • Where possible, paperwork should be emailed to Building.Control@ipswich.gov.uk
  • Site inspections will only be undertaken if they are external visits and not in the property

Read the latest guidance on how we are delivering Building Control services.

Ipswich Market

Ipswich Market traders have decided not to trade for the foreseeable future.

Find out which traders are offering delivery services.

Environmental Health

You can still report an environmental or public sector housing issue however we will not be carrying out visits where we need to enter a person’s home unless an issue is having a significant impact on the occupant, public health or environment. If a visit is deemed essential, appropriate screening questions will be asked, and risk assessments carried out before any visits take place.

Where an offence is identified, Officers can and are still serving appropriate enforcement notices, fixed penalty notices and/ or taking appropriate action. In addition, Officers will still be following up on any breaches to notices that have been served.

Dog Warden service

Our stray dog collection service has been reduced and will now operate between 9am - 8pm Monday to Friday. Read more about how to report a stray dog.

During this time and where possible, Officers will ask finders if they are able to take the dog directly to an appointed kennel or hold onto it until an officer is available, which may be the next working day.

Elections

The Ipswich Borough Council and Police and Crime Commissioner elections scheduled for Thursday 7th May 2020 have been postponed until Thursday 6th May 2021.

summer 2020 events

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

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01473 432000