Changes to our services

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Last updated 7 January 2021

Changes to Ipswich Borough Council services as a result of the Coronavirus pandemic.

A new national lockdown is now in place across England. You must stay at home and follow the national rules and restrictions. Find out what this means and what rules to follow at gov.uk.

Bins, waste and recycling

Black, blue and brown bin collections continue to run as normal. It is likely that collections may take place earlier or later than usual so please ensure your bins are at the front of your property by 6am on your scheduled collection day.

Read more about how to manage your waste during this time.

Other waste services

Our bulky waste and commercial waste services remain unaffected.

Suffolk County Council’s Recycling Centres are open for pre-booked appointments only. Read more about how to book a time slot to visit your local Recycling Centre.

Contacting the council

The Customer Service Centre is currently closed in line with national restrictions. It will remain closed until further notice.

Customers can however book an appointment to use the Public PC’s to access council services by calling 01473 432000.

Please only book an appointment if it is absolutely necessary and there is no other way of accessing services.

Contact us:

Save time, do it online! My Ipswich is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day. Visit my.ipswich.gov.uk/MyServices

If you are isolated at home and need urgent advice or support during the coronavirus pandemic, please ring the Home, But Not Alone service on 0800 876 6926, it’s open from 9am to 5pm, Monday to Friday.

Council buildings

Many of our public facilities are currently closed in line with national restrictions. They will remain closed until further notice.

These include our Swimming Pools, Sports Centres, Ipswich Museum, Christchurch Mansion and the Town Hall (including Town Hall Café).

The Regent Theatre, Corn Exchange and wider Town Hall building remain closed.

Ipswich Theatres

The Regent Theatre and Corn Exchange are currently closed. We will review Government guidance as it is published and liaise with show promoters.

The health and wellbeing of customers and staff will be our top priority and we will only reopen these venues when we are sure it is safe to do so.

We will contact customers directly if any upcoming Ipswich Regent or Corn Exchange shows are cancelled or postponed, you can also check our social media feeds for updates.

We've created a web page where you can see the latest information about postponed shows. Check here for details on when these shows will be coming back to Ipswich. This will be updated daily as new dates are confirmed.

Read more about the process for cancelled or postponed shows.

Ipswich Museums

Ipswich Museum and Christchurch Mansion are currently closed in line with national restrictions. They will remain closed until further notice.

Customers will be contacted directly about their bookings.

Check our social media pages for ways you can still engage with us for free:

Although we will be closed until restrictions are lifted, our Museum From Home activities are still available to access online. You'll find lots of fun things to do on the Colchester + Ipswich Museums website. Have a go at building a miniature Christchurch Mansion, make cannon ball truffles, do a Medieval quiz and much more. See all activities.

Sport and leisure centres

Our sport and leisure facilities are currently closed in line with national restrictions. They will remain closed until further notice.

This includes indoor and outdoor facilities at Whitton and Gainsborough Sports Centres, Crown Pools, Fore Street Pool and Ransomes Sports Pavilion.

All iCard and swimming lesson direct debits have been set to £0 until further notice.

Customers will be contacted directly about their memberships and bookings.

Read the latest information and FAQs on memberships, bookings and activity payment arrangements.

Check our social media pages for ways you can still engage with us for free:

Ipswich Market

Ipswich Market remains open for business on Tuesdays, Thursdays, Fridays and Saturdays for traders who are providing essential goods only.

Stalls are spread out to enable customers to follow social distancing guidelines.

Some traders are still offering an online and delivery service. Find out which traders are offering delivery services.

Shopmobility

Our Shopmobility service is open and available between 10am - 4pm Monday to Saturday.

Booking is required – please ensure all bookings are made 24 hours in advance. 

To make the service COVID-19 secure there are revised booking, collection and return procedures for the mobility equipment we loan.

Read more about the new booking system.

Public toilets

Most of our public toilets are open. View public toilet map and opening times.

Parks and open spaces

Our parks remain open for use.

You can only leave your home to exercise, and not for the purpose of recreation or leisure (e.g. a picnic or a social meeting). This should be limited to once per day, and you should not travel outside your local area.

You can exercise in a public outdoor place:

  • by yourself
  • with the people you live with
  • with your support bubble (if you are legally permitted to form one)
  • in a childcare bubble where providing childcare
  • or, when on your own, with 1 person from another household

Most park toilets remain open for use, including the toilets at the Reg Driver Visitor Centre.

When you are outside your home or around other people ensure that you are two metres apart from anyone not in your household or support bubble and remember - ‘Hands. Face. Space’:

  • hands – wash your hands regularly and for 20 seconds
  • face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

Facilities that are open:

  • Public toilets
  • Play areas
  • Reg Driver Centre (Christchurch Park) – toilets only
  • Christchurch Mansion tearoom - takeaway only

Read the Covid-19 guidance to make sure you stay safe when using our play facilities.

Facilities that are closed:

  • Outdoor gyms
  • Tennis courts 
  • Table tennis tables
  • Holywells Visitor Centre
  • Holywells Park café 

The Council’s Parks Patrol teams will continue to monitor parks and open spaces to advise people to follow social distancing guidelines.

Allotments

Our allotments remain open for use in line with Governmnet guidance. Please adhere to social distancing rules.

Read the latest guidance from the Allotment Holder Association.

Residents can still sign up to rent an allotment at one of our 16 sites. All allotment plots are let by the Field Secretaries on behalf of the Council. Please contact them by emailing allotments@ipswich.gov.uk. Our allotments are great value for money with a standard plot costing only 87.5p per week.

Read more about renting an allotment.

Crematorium and cemeteries

Burials and cremations can still go ahead as planned but the Government has issued guidance to help keep people safe at funerals.

Please speak to your funeral director to find out what options are available to you.          

Our venues

The Old Cemetery Church and West Chapel at the Crematorium remain open for services, but attendance numbers will be restricted to allow for social distancing. Funeral directors will advise on the restrictions in place for each venue.

Those who have symptoms of Covid-19 must not attend and must stay at home.

Stringent cleaning measures are in place and venues are thoroughly cleaned after each service.

Some public toilets situated in the cemetery grounds are closed. The toilets at the Lawn and Millennium cemeteries have reopened and are being regularly sanitised. The toilet in the West Chapel remains open for attendees.

Visiting memorials

People are still able to visit cemeteries to lay flowers at memorials but please adhere to social distancing rules and keep at least 2 metres apart from anyone outside your household or support bubble.

Council repairs service

Our repairs service for Council tenants is running as normal, in line with government guidance and COVID-secure protocols.

Read more about requesting a repair.

Support for homeless people and rough sleepers

We are continuing to support rough sleepers and are working with the Street Outreach service and other agencies to ensure that all rough sleepers in Ipswich have accommodation.

If you are concerned about someone who you believe is sleeping rough, please visit the Street Link Website and complete the referral form. Alternatively email roughsleeping.enquiries@ipswich.gov.uk.

Parking

Car parks

All our car parks remain open. View all car park locations.

Key worker parking

Crucial key workers in the NHS and social care can park for free in all IBC car parks and on-street parking bays so that they can continue to support the most vulnerable in our society, save lives and keep our country running. 

Read more about our NHS and social care key workers parking scheme.

Residents’ Parking Zones

With more people staying at home, our Residents’ Parking Zones have been busier than usual. To help permit-holders we are allowing use of some of our car parks. Read the latest information about our Residents’ Parking Zones.

Parking enforcement

Our Civil Enforcement Officers are still on duty as it is important that parking restrictions are followed to ensure roads are kept clear for emergency vehicles and bin crews. It also helps ensure that spaces are being used by genuine permit-holders.

Planning and building control

We continue to operate our Town Planning and Building Control services, in line with Government advice.

For further information on how the planning application process has been affected, please refer to our frequently asked questions.

Read about the progress of the Ipswich Local Plan Review 2018 – 2036 on our examination pages.

Our Building Control team have introduced some changes to the way they interact with customers. Read the latest guidance on how we are delivering Building Control services.

Environmental Health

You can still report an environmental or private sector housing issue however we will not be carrying out visits where we need to enter a person’s home unless an issue is having a significant impact on the occupant, public health or environment. If a visit is deemed essential, appropriate screening questions will be asked, and risk assessments carried out before any visits take place.

Where an offence is identified, Officers can and are still serving appropriate enforcement notices, fixed penalty notices and/ or taking appropriate action. In addition, Officers will still be following up on any breaches to notices that have been served.

Dog Warden service

Our stray dog collection service has been reduced and will now operate between 9am - 8pm Monday to Friday. Read more about how to report a stray dog.

During this time and where possible, Officers will ask finders if they are able to take the dog directly to an appointed kennel or hold onto it until an officer is available, which may be the next working day.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

Telephone icon

01473 432000