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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Set up a Direct Debit

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Paying your regular council bills such as Council Tax, Rent and Business Rates by Direct Debit will save you time and make life easier. You can even pay some regular invoices by Direct Debit too.

All you have to do is give one simple instruction to your Bank or Building Society and they then ensure that the appropriate amount is transferred automatically from your account to the council's when it is due.

You will be notified in advance of the payments and their due dates, and you will be able to query a payment should you feel it is wrong, or stop it altogether; plus you can obtain a refund if an error is ever made on your account.

Easier and quicker:

  • No cheques to write or letters to post;
  • No queues;
  • Your Bank or Building Society does all the work - but you stay in control.

Business Rates

Choose to pay on either the 1st or 15th day of the month.

To complete a form online, click on the link below:

Only download the form below if you are unable to use the online Business Rates direct debit form.

Council Tax

You can select whether you want to pay on the 1st, 8th, 15th or 22nd of the month.

To complete a form online, click on the link below:

Only download the form below if you are unable to use the online Council Tax direct debit form.


Payments can be taken weekly, fortnightly, 4 weekly or monthly on any date you choose.

You can easily set up a Direct Debit to pay your rent online.

The Direct Debit Guarantee

This guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit Ipswich Borough Council will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Ipswich Borough Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Ipswich Borough Council or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Ipswich Borough Council asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000