Conditions of Tenancy
The Conditions of Tenancy is your Tenancy Agreement with Ipswich Borough Council.
Download the Conditions of Tenancy (PDF)
An Easy read guide to your Tenancy Agreement
Tenants' Handbook
The Tenants' Handbook provides essential information on maintaining your home and managing your tenancy. It covers:
- Landlord Services: Details on the services provided by Ipswich Borough Council.
- Tenant Responsibilities: What is expected from you as a tenant.
You can download the Tenants' Handbook (PDF) for detailed information.
Local Standards
Local Standards are developed through collaboration between tenants and the Council to set clear expectations for service delivery. They outline what tenants can expect and how the Council is held accountable. These standards reflect updated expectations from the Regulator for Social Housing on how Social Housing Landlords, like Ipswich Borough Council, should:
- Deliver Services: Provide high-quality services to tenants.
- Engage with Tenants: Listen to and learn from tenant feedback.
- Ensure Safe Communities: Maintain high-quality homes in secure environments.
An annual report assesses whether these standards have been met and provides feedback to tenants.
Read more about Local Standards (PDF)
Annual Report
It’s important that the services we provide align with your needs and we hope that our annual report for 2025 ensures we are fully transparent in the way we manage your homes and communities.
Ipswich Borough Council Housing Services Annual Report 2025.
This report explains what Ipswich Borough Council did in 2025 as a landlord to look after council homes and support tenants.
We followed four main rules set by the Government. These rules say we must:
- Listen to tenants and be clear about what we do
- Keep homes safe and in good condition
- Make renting and applying for a home fair
- Help keep neighbourhoods safe and friendly
The report guides on our work in 2025 around:
- Repaired and improved homes
- New homes built
- Support provided to tenants
- The progress made in meeting the Regulator of Social Housing’s Consumer Standards
- How we answered more calls and improved online services for tenants
- Kept people safe and tackled anti-social behaviour (ASB)
- Worked with tenants to involve and engage with them
What This Means for Tenants
- Homes are safer, warmer and better maintained
- It is easier to report repairs and get help
- You can get support with money, moving, or problems with neighbours
- Your views help improve the services you receive
You will find full details of our performance, spending, achievements and future commitments inside this Annual Report. This report, includes QR codes so you can access further information by using your own smart phone and scanning the QR code to find out more.
If you would like this report in a different format (such as large print, Braille, audio, another language or on coloured paper), or if you would like to get involved and help influence the future of our housing services, please contact the Tenant Engagement Team:
Email: tenant.engagement@ipswich.gov.uk
Telephone: 01473 432000
Our previous annual report for 2023-24 is also available to view online.
Your Data Matters
Ipswich Borough Council collects and securely stores personal information related to your tenancy, such as contact details. This information is used to fulfill our responsibilities as your landlord and may be shared with other Council teams for tenancy-related purposes, such as maintenance work.
For more details on how your data is managed, please refer to the Maintenance & Contracts and Tenancy Services Privacy Notice (PDF).