Tenant census
We're inviting tenants to take part in our census and you may be contacted by email asking you to participate. Find out more about the tenant cenus.
From April 2023 all social housing providers in England are required to collect data and report annually on their performance using a set of defined measures. These are defined as 'Tenant Satisfaction Measures' (TSMs). They have been developed by the Regulator of Social Housing. Using these measures, we and the Regulator can assess how well we're doing at providing good quality homes and services. It provides tenants with greater transparency about our performance as a landlord.
Aside from being a regulatory requirement, collecting and reporting this data is important for us as it gives us a view of what we’re doing right or wrong, how we can improve and provide you with greater value for money, and so we can compare ourselves to other housing providers and identify best practice.
About Tenant Satisfaction Measures
The Tenant Satisfaction Measures include 22 measures across five themes. Of these, 12 are reported through the annual tenant perception survey, and 10 are reported from our management systems.
Read our summary of approach (PDF)
Housing Providers are required to report back to the Regulator on these measures annually – this will take place each summer. These results will then be collated each autumn and published on the RSH website.
The annual results for this financial year will be published by the Regulator in autumn 2024, enabling you to compare our performance with other social landlords across the country.