Ipswich Borough Council has announced the establishment of a new 24/7 Hackney Carriage stand at the Waterfront, near the Old Customs House, following the location being proposed by members of the taxi trade earlier this year.
From Wednesday 20 August, this will provide much-needed transport provision in one of the town’s busiest hospitality areas, supporting safer travel and improving access to and from the Waterfront for residents and visitors alike.
The Key Street stand, which accommodates up to six vehicles, has been designed in consultation with the Council’s Conservation Officer to ensure it complements the historic surroundings and is safe for pedestrian traffic. A Traffic Regulation Order (TRO) has been implemented to restrict non-taxi vehicles from using the stand, and signage and road markings are now in place.
Councillor John Cook, Portfolio Holder for Communities and Sport at Ipswich Borough Council, said:
“The Waterfront is a thriving part of Ipswich, with bars and restaurants attracting people from across the Borough and beyond. The new taxi rank is ideally located for taxi drivers and their passengers, as well as local businesses and their patrons, helping ensure safe and reliable transport at all hours.
“Taxis are the only form of public transport available around the clock, and their presence helps reduce the risk of crime and disorder by assisting people to get home safely and efficiently after a night out.”
The Council’s Corporate Strategy highlights the importance of a thriving town centre and accessible transport. This new stand supports those goals by improving connectivity and reducing reliance on private vehicles. The stand will operate 24 hours a day, 365 days a year, providing a vital link in the town’s public transport network in one of our most bustling hospitality areas.
A statutory public consultation ran from 19 May to 16 June 2025, inviting feedback from residents, visitors, local businesses, and the taxi trade. The proposal was also reviewed by Suffolk Police and met with approval from Suffolk County Council.
Ipswich Borough Council remains committed to reviewing taxi provision across the town to ensure services meet resident demand, improve public safety and support local businesses.