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We are currently experiencing technical issues with our phone lines and are unable to make external calls or receive incoming phone calls. Apologies for any inconvenience caused. Enquiries can still be made online. The Emergency Services Centre phone lines are up and running - 01473 433444.

Ipswich Borough Council Services – Privacy Notices

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Ipswich Borough Council is a controller of personal data. We have a Data Protection Officer who works with us to make sure we process personal information only in the way the General Data Protection Regulation and the Data Protection Act 2018 say that we should.

We will only keep your information for as long as it is required by us in order to comply with legal and regulatory requirements or for other operational reason.

Each service area will have a separate privacy notice which can be found below: 

Arts and Entertainment 


Electoral Registration Service 

Environmental Health and Licensing 


Housing - Gateway to Homechoice

Housing - Tenancy Services

Human Resources (HR)

Information Technology (IT) 

Legal Services

Planning and Planning Policy 

Revenues and Benefits

Sport and Leisure  

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000