Ipswich Shopmobility

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COVID-19 Update: Our Shopmobility service is open

Ipswich Shopmobility provides free hand-propelled and electric wheelchairs and electric scooters to help people who have limited mobility, whether through permanent or temporary disablement, illness, accident or age, to shop and use other facilities in the town centre.

The Shopmobility Centre is located inside the Buttermarket Shopping Centre, on the Lower Ground level. When arriving by car use the Falcon Street entrance to the Buttermarket Car Park.

How to book

Shopmobility is open from 10am - 4pm Monday to Saturday. It does not open on Sundays or Bank Holidays

The service is available for walk-up customers but advanced booking is advised  - please call 01473 222225 between 8.30am – 5pm, Monday to Friday 

Equipment can be booked for up to 4 hours (as before), but bookings will be made to start at 10 - minute intervals, so that we can stagger customer arrival and departure times to ensure social distancing.

On arrival, please confirm your membership details, so we can verify the booking. Your equipment will have been prepared and sanitised for you and left outside Shopmobility for your collection. If using your vehicle, please park in one of the Shopmobility bays, as normal.

It is essential customers return within the time agreed so we can prepare equipment for the next customer.

Ipswich Shopmobility does not open in times of bad weather. Customers will be contacted if we need to cancel bookings.


Do I need to wear a face mask? 

Yes please, this is in accordance with recent Government guidance and Shopping Centre rules.

Can I book more than once a week?

You will be able to book up to two slots per week

What happens if am running late?

Please contact us as soon as possible so that we can check the diary for other bookings

Can I bring my family/friends into Shopmobility?

Family and friends should remain outside Shopmobility

How Shopmobility works

On your first visit to the Shopmobility Centre you will be asked to produce some identification showing your name and address, to enable the completion of a simple registration card for insurance purposes. Once you have been issued with a membership card, you will need to present it each time you visit in order to obtain equipment.

A member of the Shopmobility volunteer team will show you and any companions how the wheelchair or scooter works and when you are confident that you can handle it - away you go!

At the end of your visit you need to return the chair or scooter to base. Please note we only lend equipment on a daily basis and are not able to provide equipment for overnight hire.


There is no charge for using Shopmobility equipment but the scheme does need all the help it can get to meet running and repair costs, so donations are always welcome.


Eleven designated parking spaces are reserved for Shopmobility users in the Buttermarket car park adjacent to the Shopmobility Centre. Shopmobility users who park their vehicles in these designated spaces when using Shopmobility equipment are entitled to two hours free parking.


Ipswich Shopmobility often needs volunteers. Volunteering is a great way to develop your potential, gain work experience and boost your CV while making a big difference to lives of mobility-impaired people.

Visit the Volunteer with Ipswich Shopmobility page for more information.

RADAR keys for access to disabled facilities

The RADAR National Key Scheme (NKS) provides special keys to access locked disabled toilets across the UK.

In Ipswich, RADAR keys are available to buy online. They cost £3.50.

Keys can be collected from Shopmobility at the Buttermarket Shopping Centre.

To buy a key:

  • Complete the online form or contact us on 01473 258070
  • Once your purchase has been processed you will receive a confirmation email
  • Show this to Shopmobility staff and they will give you a key

Please note that we are unable to take cash payments.