CCTV was introduced into the town centre in 1994. Cameras are monitored from a control room known as the Emergency Services Centre (ESC), which is based in the council's headquarters at Grafton House.
Key Benefits of CCTV
CCTV provides three main benefits:
- It helps to support a thriving town centre
We want people visiting Ipswich to feel safe and welcome. CCTV can be effective in addressing the fear of crime and supporting those enjoying the towns, restaurants, pubs, entertainment and nightlife - It deters crime and anti-social behaviour
We work closely with the Police and other partners, in response to crime and anti-social behaviour. This can be in response to a live incident or the release of CCTV evidence to support an investigation. - It helps protect people
As well as helping police with hundreds of incidents and court cases each year, the cameras can also be used to support vulnerable and missing people, medical emergencies and crowd management including Ipswich Town match days and large events in the town.
Cameras mainly cover public space and council property, including the main shopping areas, subways and car parks, but their usage is widespread with additional coverage at shopping parades, sports centres, parks, and wherever there is a justified need.
The use of Police radio, alongside venue and retail radio systems used by store security and venue staff, enhances communication among various agencies. This connection helps partnership work with other groups such as the Ipswich Central Street Security Team and Town Pastors, ensuring a co-ordinated approach to maintaining public safety.
Expertise and Compliance
All staff in the ESC are Security Industry Authority licenced and the council enforces a code of practice which ensures that the system is operated both effectively and legally, adhering to all current legislation including the Data Protection Act and Human Rights Act.
The council adheres to the Information Commissioner's Office CCTV Code of Practice and the Home Office Surveillance Camera Code of Practice (PDF) which is outlined below.
New Code of Practice
In November 2021 a new surveillance camera code of practice was published by the Home Office. The purpose of the code is to reflect developments in legislation including changes to cover technology systems that are associated with, or otherwise connected with, surveillance cameras.
The code applies to the use of surveillance camera systems that operate in public spaces in England and Wales. Relevant authorities must have regard to the code 'when exercising any of the functions to which the Code relates'.
The new code of practice is based on Surveillance by Consent:
- CCTV is there to support and protect you, and you need to have confidence that this is happening;
- Principle of transparency;
- Enable you to be reassured that your privacy is not being invaded and what to do if you have any concerns.
The code will bring together a single set of guidance to help you to understand why/how surveillance is being used.
The new Code of Practice will bring a sharper focus on our procedures to bring accountability and greater information to the public inspiring trust and confidence.