CCTV was introduced into the town centre in 1994. Cameras are monitored from a control room known as the Emergency Services Centre (ESC), which is based in the council's headquarters at Grafton House.
Key Benefits of CCTV
CCTV provides three main benefits:
- It helps to support a thriving town centre
We want people visiting Ipswich to feel safe and welcome. CCTV can be effective in addressing the fear of crime and supporting those enjoying the towns, restaurants, pubs, entertainment and nightlife - It deters crime and anti-social behaviour
We work closely with the Police and other partners, in response to crime and anti-social behaviour. This can be in response to a live incident or the release of CCTV evidence to support an investigation. - It helps protect people
As well as helping police with hundreds of incidents and court cases each year, the cameras can also be used to support vulnerable and missing people, medical emergencies and crowd management including Ipswich Town match days and large events in the town.
Cameras mainly cover public space and council property, including the main shopping areas, subways and car parks, but their usage is widespread with additional coverage at shopping parades, sports centres, parks, and wherever there is a justified need.
The use of Police radio, alongside venue and retail radio systems used by store security and venue staff, enhances communication among various agencies. This connection helps partnership work with other groups such as the Ipswich Central Street Security Team and Town Pastors, ensuring a co-ordinated approach to maintaining public safety.
Expertise and Compliance
All staff in the ESC are Security Industry Authority licenced and the council enforces a code of practice which ensures that the system is operated both effectively and legally, adhering to all current legislation including the Data Protection Act and Human Rights Act.
The council adheres to the Information Commissioner's Office CCTV Code of Practice and the Home Office Surveillance Camera Code of Practice (PDF) which is outlined below.
Information Commissioner’s Office CCTV Code of Practice
The ICO’s CCTV Code of Practice provides guidance on how organisations should use video surveillance responsibly, ensuring compliance with UK data protection law and protecting individuals’ privacy.
Home Office Surveillance Camera Code of Practice
The code applies to the use of surveillance camera systems that operate in public spaces in England and Wales. Relevant authorities must have regard to the code 'when exercising any of the functions to which the Code relates'.