COVID-19 Update: Our repairs service is running as normal, in line with government guidance and COVID-secure protocols.
All Ipswich Borough Council housing repairs are handled by our Housing Repairs Team at the Customer Contact Centre.
You can contact the Housing Repairs Team by telephone on 01473 432000.
Use this number to:
The Housing Repairs Team is available from Monday to Friday from 08:30 - 17:00. However, an Emergencies Only service also operates on this number outside of these hours. There is more information about this below.
When you call, our telephone system will ask you to select from one of the following options:
This is a recorded message which transfers your call to our approved contractor Aaron Services. If you choose this option, your transfer call will be charged. Alternatively, you can call Aaron Services direct on Freephone 0800 533 5630.
*Loss of heating, repairs to radiators and boilers and the breakdown of any gas appliance can only be dealt with by Aaron Services. The Housing Repairs Team cannot assist with these enquiries.
Select this to report problems with kitchen and bathroom work that has been completed by Keepmoat/Apollo during the past 6 months. If you choose this option your call will be transferred to Keepmoat on 01473 269830.
Select this to report non-emergency repairs or for an update on an existing repair. 'Non-emergency repairs' are repairs which do not need to be completed on the same day, such as blocked guttering or dripping taps.
These are repairs that you need help with urgently, such as loss of electricity, a blocked toilet (where the property only has one toilet) or a major water leak. We will endeavour to send help within four hours if your repair is classed as an emergency.
If you have an emergency after 17:00 or during a weekend, telephone 01473 432000.
This will put you through to our Out of Hours service which is provided 365 days a year. Our trained staff will assess your situation and dispatch emergency tradesmen as required.
Before you call our Housing Repairs Team please have as much information to hand as possible.
For example, if you are calling to report that your shower is not working, please write down the make and model number of the shower before you call - not only will this save you time while you are on the phone, it will also ensure that your repair can be completed quickly, with our tradesman arriving with the correct parts.
Other examples of notes to make before you call include:
Save time and help us improve our service to you by having all relevant information to hand.