Council housing repairs service

All Ipswich Borough Council housing repairs are handled by our Housing Repairs team, and we’ve made it really easy for you to raise a repair 24/7 at your convenience by using our online repair booking service. You can raise a repair registering for an online account.

The video below shows you how to set up your account and how to book your repair. Should you need any help with setting up your account we have a team of dedicated Customer Service Advisors waiting to support you by calling 01473 432000, likewise, if you do not use online services please call us on the same number.

Watch the how-to video

The following guides show you how to raise, amend or cancel a repair, as well as Frequently Asked Questions (FAQs):

Contacting the Housing Repairs Team

We are available Monday to Friday from 08:30 - 17:00. However, an emergency only service also operates on this number outside of these hours. There is more information about this below. When you call, our telephone system will ask you to select from one of the following options:

Gas Servicing

This is a recorded message which transfers your call to our approved contractor Aaron Services. If you choose this option, your transfer call will be charged. Alternatively, you can call Aaron Services direct on Freephone 0800 533 5630.

Loss of heating, repairs to radiators and boilers and the breakdown of any gas appliance can only be dealt with by Aaron Services. The Housing Repairs Team cannot assist with these enquiries.

Kitchen and Bathroom Work

To report issues with recent kitchen or bathroom refurbishment work (that has been completed during the past last six months), contact the Project Management Team at 01473 432420.

Emergency Repairs

These are repairs that you need help with urgently, such as loss of electricity, a blocked toilet (where the property only has one toilet) or a major water leak. We will endeavour to send help within four hours if your repair is classed as an emergency. For urgent repairs please call 01473 432000. The team can also raise non-urgent repairs if required if you do not use online services.

Out of hours (emergency repairs only)

If you have an emergency after 17:00 or during a weekend, telephone 01473 432000. This will put you through to our out of hours service which is provided 365 days a year. Our trained staff will assess your situation and dispatch emergency tradesmen as required.

Preparing to Call

To help us serve you better, please gather as much information as possible before contacting the Housing Repairs Team. For instance:

Shower not working: Please make note of the make and model of the shower before you call - not only will this save you time while you are on the phone, it will also ensure that your repair can be completed quickly, with our tradesman arriving with the correct parts.
Windows: Note whether they are single or double-glazed and whether they have UPVC or wooden frames.
Taps: Identify the material (plastic, stainless steel, or chrome) and type (mixer or lever).
Doors: Confirm whether they are wooden or UPVC and the type of lock (mortice or Yale).
Leaks: Determine where the leak is coming from (e.g., water pipe, waste pipe, loft, or guttering).
Electricity Loss: Check your fuse board, verify if there’s a power outage in your area, and ensure your electricity card has credit.

Save time and help us improve our service to you by having all relevant information to hand.