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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Council housing repairs service

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All Ipswich Borough Council housing repairs are handled by our Housing Repairs Team at the Customer Contact Centre.

Get in touch

You can contact the Housing Repairs Team by telephone on 01473 432100.

Use this number to:

  • Tell us about a repair;
  • Chase progress on an existing repair.

The Housing Repairs Team is available from Monday to Friday from 08:30 - 17:00. However, an Emergencies Only service also operates on this number outside of these hours. There is more information about this below.

When you call, our telephone system will ask you to select from one of the following options:

  • Option 1 - GAS ENQUIRIES*

This is a recorded message which transfers your call to our approved contractor Aaron Services. If you choose this option, your transfer call will be charged. Alternatively, you can call Aaron Services direct on Freephone 0800 533 5630.

*Loss of heating, repairs to radiators and boilers and the breakdown of any gas appliance can only be dealt with by Aaron Services. The Housing Repairs Team cannot assist with these enquiries.

  • Option 2 - KITCHEN/BATHROOM WORK

Select this to report problems with kitchen and bathroom work that has been completed by Keepmoat/Apollo during the past 6 months. If you choose this option your call will be transferred to Keepmoat on 01473 269830.

  • Option 3 - NON-EMERGENCY REPAIRS

Select this to report non-emergency repairs or for an update on an existing repair. 'Non-emergency repairs' are repairs which do not need to be completed on the same day, such as blocked guttering or dripping taps.

  • Option 4 - EMERGENCY REPAIRS

These are repairs that you need help with urgently, such as loss of electricity, a blocked toilet (where the property only has one toilet) or a major water leak. We will endeavour to send help within four hours if your repair is classed as an emergency.

Out of hours (emergency repairs only)

If you have an emergency after 17:00 or during a weekend, telephone 01473 432100 and select Option 4.

This will put you through to our Out of Hours service which is provided 365 days a year. Our trained staff will assess your situation and dispatch emergency tradesmen as required.

Before you call

Before you call our Housing Repairs Team please have as much information to hand as possible.

For example, if you are calling to report that your shower is not working, please write down the make and model number of the shower before you call - not only will this save you time while you are on the phone, it will also ensure that your repair can be completed quickly, with our tradesman arriving with the correct parts.

Other examples of notes to make before you call include:

  • Windows
    Are they single or double-glazed?
    UPVC or wooden frames?
  • Taps
    Are they plastic, stainless steel or chrome?
    Mixer taps or lever taps?
  • Doors
    Are they wooden or UPVC?
    Mortice or Yale locks?
  • Leaks
    Where is the leak coming from, for example water or waste pipe? Or loft or guttering?
  • Loss of electricity
    Have you checked your fuse board?
    Is there a power cut in your street?
    Do you have credit on your electricity card?

Save time and help us improve our service to you by having all relevant information to hand.

Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

Telephone icon

01473 432100