The Housing Ombudsman Service is set up by law to look at complaints involving the tenants and leaseholders of social housing landlords and other housing organisations registered with them. The service is free, independent, and impartial.

The Housing Ombudsman has published a statutory code which is effective from the 1st April 2024 and this sets out good practice that will allow landlords to respond to complaints effectively and fairly. A copy of the code can be found by clicking here. 

Landlords have been asked to self-assess against the Code by June 29th 2024 and publish the results.
View the 2022 self-assessment return form here.

The Housing Ombudsman has published performance data for 2022/23 on all landlords in their scheme. To see how landlords performed please see here.

The Housing Ombudsman can be contacted as follows:

Online: Complete their online form here.

Telephone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Write: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ.