The Housing Ombudsman Service is set up by law to look at complaints involving the tenants and leaseholders of social housing landlords and other housing organisations registered with them. The service is fee, independent and impartial.

The Housing Ombudsman published a new Complaint Handling Code in July 2020, setting out good practice that will allow landlords to respond to complaints effectively and fairly. A copy of the code can be found here. 

Landlords have been asked to self-assess against the Code by 31 December 2020 and publish the results.

A 2022 copy of our self-assessment is published here.

The Housing Ombudsman has published performance data for 2019-20 on all landlords in their scheme. To see how Ipswich Borough Council has performed please see here.

The Housing Ombudsman can be contacted as follows:

Telephone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Write Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ.