Compliments and complaints

We aim to provide you with a high quality service at all times and we want to know what you think about us and the services we provide.

Contact details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

Tel:

01473 432000

Also in this section

Complain about a Council service

How to make a complaint.

Give a compliment or make a comment

Tell us about something we have done well or give us some feedback using one of our forms.

Complain about the conduct of a Councillor

Information about the Suffolk Local Code of Conduct and how to file a complaint against a Borough Councillor.

Local Government and Social Care Ombudsman

If you are still not satisfied after the Council's Complaints Procedure is completed and wish to pursue the matter further, you can contact the Local Government and Social Care Ombudsman.

Housing Ombudsman Service

The Housing Ombudsman Service handles complaints from tenants and leaseholders of social housing landlords and other registered housing organizations.