The Housing Ombudsman Service is established by law to handle complaints from tenants and leaseholders of social housing landlords and other housing organisations registered with them. The service is free, independent, and impartial.
Statutory Code
The Housing Ombudsman has published a statutory code effective from 1st April 2024. This code outlines good practices for landlords to respond to complaints effectively and fairly. You can view a copy of the Complaints Handling Code on the Housing Ombudsman website.
In line with the Housing Ombudsman's statutory Complaint Handling Code of April 2024, Ipswich Borough Council have produced the first Annual Complaints Performance and Service Improvement Report for April 2023 - March 2024. View the Annual Report (PDF).
Landlords have also been asked to self-assess against the Code and publish the results.
2024 Self-Assessment form (PDF)
The report and self-assessment have been reviewed by our governing body.
Performance data
The Housing Ombudsman has published performance data for 2023/4 on all landlords in their scheme. To see how landlords performed, please visit Housing Ombudsman website.
Contacting the Housing Ombudsman
You can contact the Housing Ombudsman using the following methods:
- Complete their online form
- Email: info@housing-ombudsman.org.uk
- Phone: 0300 111 3000
Phonelines are open Monday to Friday, 9am to 5pm. Lines are closed for staff training every Thursday from 3.30pm to 5pm. - Write: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
- Fax: 020 7831 1942
Note: The Housing Ombudsman strongly encourages using email or the online complaints form rather than posting to our PO Box address in Preston, as there may be delays. Please do not send original documents by post as we are unable to return them. We also cannot process large bundles of documents sent by post.