If you have a problem with a council service, you should first complain to the council and follow the complaints procedure.
If you are still not satisfied, the Local Government and Social Care Ombudsman may be able to help. The Ombudsman looks at complaints about councils and some other authorities and organisations. It is a free service, and their role is to investigate complaints in a fair and independent way—they do not take sides.
Ombudsman’s code
The Local Government and Social Care Ombudsman has published a code, which you can view on the Local Government and Social Care Ombudsman website.
Contacting the Ombudsman
You can contact the Local Government and Social Care Ombudsman using the following methods:
- Complete their online form
- Telephone: 0300 061 0614
- Write: Use their postal complaint forms (If you’re unable to complete the form, please call their helpline at 0300 061 0614).