If you have a problem with a council service, you should first complain to the council and follow their complaints procedure.

If you are still not satisfied, the Local Government Ombudsman may be able to help. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations. It is a free service. Their job is to investigate complaints in a fair and independent way - they do not take sides.

Contact details for the Ombudsman that deals with Ipswich Borough Council can be found below:

PO Box 4771
Coventry CV4 0EH

Call: 0300 061 0614
Visit: www.lgo.org.uk
Fax: 024 7682 0001