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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Volunteer with Ipswich Shopmobility

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Ipswich Shopmobility provides free hand-propelled and electric wheelchairs and electric scooters to help people who have limited mobility, whether through permanent or temporary disablement, illness, accident or age, to shop and use other facilities in Ipswich town centre.

The Shopmobility Centre is located inside the Buttermarket Shopping Centre, on the Lower Ground level. When arriving by car use the Falcon Street entrance to the Buttermarket Car Park.

There are two different volunteer roles at Ipswich Shopmobility:

Admin Role

Duties included in this role are:

  • Answering the telephone
  • Providing information on Shopmobility to new and potential members
  • Booking equipment (subject to equipment availability)
  • Greeting customers
  • Recording equipment issued on paper-based system and computer spreadsheet
  • Joining new members and issuing membership cards and information
  • Informing Shopmobility Co-ordinator of any damage to equipment, accidents, comments or complaints when they arise
  • Assisting other volunteers

Scooter Role

Duties included in this role are:

  • Moving equipment from store rooms ready for use by customers;
  • Returning equipment and accessories to store rooms after use and placing equipment on charge;
  • Removing and returning cones to Ipswich Shopmobility car parking spaces
  • Assisting customers (if required) to transfer to equipment;
  • Showing new customers how to use the equipment and ensure they are competent with it;
  • Attending breakdowns in the town centre with replacement equipment and returning faulty equipment to the Centre;
  • Assisting other volunteers.

Both roles report directly to the Shopmobility Co-ordinator.

Commitment, reliability, enthusiasm and a genuine desire to help people are the qualities we are looking for. If you can spare a few hours a week on a regular basis we would like to hear from you.

Please get in touch using the contact details on this page or download a volunteer application pack.

Contact Details

Ipswich Borough Council,
Shopmobility Co-ordinator,
Corn Exchange,
King Street,
Ipswich,
IP1 1DH

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01473 432228