During a major emergency, a 24-hour Emergency Control Centre will be in operation in order to coordinate the council's activities and to liaise with the emergency services. A contact number for the control centre will be published on this page.
One of the council's key responsibilities during an emergency is to provide temporary shelter for people who are displaced due to the emergency.
Rest Centres or Survival Reception Centres will usually be set up in council-owned buildings, sports centres or church halls. Each centre will provide light refreshments, and where necessary, very basic overnight sleeping accommodation. Voluntary organisations and community groups may also assist with the running of these centres.
An important part of the rest centre process is the recording of basic information relating to the evacuees. This will be used by the police when answering enquiries from relatives and friends about the whereabouts of those who may have been involved in an incident.
There are currently 21 pre-designated rest centres throughout Ipswich.