All Ipswich Borough Council housing repairs are handled by our Housing Repairs Team.

Tenants can now raise a repair using My Ipswich by requesting a Housing Online account at: www.ipswich.gov.uk/housingonline

Here is a how to video showing you how to set up your account and how to book a repair.

Guides showing how to raise a repair, amend a repair or cancel a repair can be found below, as well as Frequently Asked Questions (FAQs).

• How to book a repair
• How to cancel a repair
• How to reschedule a repair
• FAQs

You must contact the Housing Repairs Team by telephone to raise an urgent repair on 01473 432000. The team can also raise non-urgent repairs if required.

The Housing Repairs Team is available from Monday to Friday from 08:30 - 17:00. However, an Emergencies Only service also operates on this number outside of these hours. There is more information about this below.

When you call, our telephone system will ask you to select from one of the following options:

• GAS SERVICING*

This is a recorded message which transfers your call to our approved contractor Aaron Services. If you choose this option, your transfer call will be charged. Alternatively, you can call Aaron Services direct on Freephone 0800 533 5630.

*Loss of heating, repairs to radiators and boilers and the breakdown of any gas appliance can only be dealt with by Aaron Services. The Housing Repairs Team cannot assist with these enquiries.

• KITCHEN/BATHROOM WORK

To report problems with Kitchen and Bathroom refurbishment work that has been completed during the past 6 months, please contact the Project Management Team by calling 01473 432420.

• STANDARD REPAIRS

Select this to report non-emergency repairs or for an update on an existing repair. 'Non-emergency repairs' are repairs which do not need to be completed on the same day, such as blocked guttering or dripping taps.

• EMERGENCY REPAIRS

These are repairs that you need help with urgently, such as loss of electricity, a blocked toilet (where the property only has one toilet) or a major water leak. We will endeavour to send help within four hours if your repair is classed as an emergency.

Out of hours (emergency repairs only)

If you have an emergency after 17:00 or during a weekend, telephone 01473 432000.

This will put you through to our Out of Hours service which is provided 365 days a year. Our trained staff will assess your situation and dispatch emergency tradesmen as required.

Before you call

Before you call our Housing Repairs Team please have as much information to hand as possible.

For example, if you are calling to report that your shower is not working, please write down the make and model number of the shower before you call - not only will this save you time while you are on the phone, it will also ensure that your repair can be completed quickly, with our tradesman arriving with the correct parts.

Other examples of notes to make before you call include:

• Windows
  Are they single or double-glazed?
  UPVC or wooden frames?
• Taps
  Are they plastic, stainless steel or chrome?
  Mixer taps or lever taps?
• Doors
  Are they wooden or UPVC?
  Mortice or Yale locks?
• Leaks
  Where is the leak coming from, for example water or waste pipe? Or loft or guttering?
• Loss of electricity
  Have you checked your fuse board?
  Is there a power cut in your street?
  Do you have credit on your electricity card?

Save time and help us improve our service to you by having all relevant information to hand.