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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Landlord Portal

You are here

If you receive Housing Benefit on behalf of your tenant/s, the only way to view your Housing Benefit payments is online.

Registered users login

access to landlord portal

You must register for an online account so that you can access your landlord payment schedules. This access will allow you to view and download current and historic payments.

For guidance on logging into the Portal and viewing your payments, please read our Landlord Portal User Notes

This service is a joint venture between Babergh, Mid Suffolk District Councils and Ipswich Borough Council.  However, each Council is a separate legal entity and if you have properties in each area, you will be required to register separately for each one and have individual logins. 

To register for a login

You will need to provide:

  • Your Landlord reference (shown on previous Landlord Schedules) 
  • An e-mail address so that we may contact you and send you updates about changes to the Portal 
  • A daytime telephone number

Following your registration we will email you with all the details you need to start using the Portal.

If you experience any problems registering or if you have forgotten your username or password please email our Systems Team for technical support.

Register now

To register simply complete the form below and we will provide you with your username and password.

register for landlord portal

 

Contact Details

Benefits,
Ipswich Borough Council,
1E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

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01473 432700