Case Review

If you have already reported ongoing anti-social behaviour (ASB) to Ipswich Borough Council, Suffolk Police and/or your housing provider and you feel that no effective action has been taken to resolve it, you can activate the case review and ask us to request a review of your case.

What it is the case review?

The case review is designed to give victims of ongoing ASB the right to request a review of their case and bring agencies together to take a joined up approach to find a solution.

The relevant bodies and responsible authorities who undertake the case review are:

Councils
Police
Clinical Commissioning Groups in England and Local Health Boards in Wales
Registered providers of social housing who are co-opted into this group

The relevant bodies must publish the case review procedure to ensure that victims are aware that they can apply to activate the procedures in appropriate circumstances.

The information should be provided on the websites of all the relevant bodies, signposting the public to the lead agency’s website, a point of contact and the procedures for activating the process.

Who can apply to activate the case review?

An application may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP).

The victim may be an individual, a business or a community group.

When can I activate the case review?

The case review can be used if you have complained to Ipswich Borough Council, Suffolk Police and/or your housing provider:

On three or more occasions about separate incidents of anti-social behaviour in the past six months
Reported each incident of anti-social behaviour within one month of it happening
Requested a Case Review within six months of when you reported the incidents

This is called the threshold. If the threshold is not met the ASB case review will not take place.

You have the right to request a review of your case if you feel that no effective action has been taken to resolve the ASB. The case review is not an alternative complaints procedure and will not review concerns about service provision. If you have a complaint about a service, view our complaints procedure.

How do I activate the case review?

To request a case review please complete our online form.

(link opens in a new window)

Alternatively, you can get in touch by using the contact details on this page.

Information you will be asked to provide

To request a case review and to fill in the form, you will need:

your name, address and contact details
the dates of each time you have complained
who you reported the incidents to
details of who you complained to (name, organisation, and/or incident reference numbers you were given)
information about the anti-social behaviour

What happens next

Agencies have a duty to undertake a case review when someone requests one and their case meets a locally defined threshold.

Following receipt of your application, we will ask other partner agencies to provide details of your complaints and what actions they have taken or considered. This information will be assessed and if it meets the required threshold, the relevant bodies will carry out a full review of your case. They will consider how partner agencies have responded and make recommendations on how the problem can be resolved.

You will be allocated a single point of contact who will keep you updated on your case review application including the outcome of the review and if any recommendations for further actions are made.

Further guidance for those wishing to activate a case review (including a flowchart of the Suffolk ASB Case Review Model)

If you are not happy with the decision made, you can appeal against it. Details of how to do this will be included in the response outcome sent to you.