If you have already reported ongoing anti-social behaviour (ASB) to Ipswich Borough Council, Suffolk Police and/or your housing provider and you feel that no effective action has been taken to resolve it, you can activate the case review and ask us to request a review of your case.
The case review is designed to give victims of ongoing ASB the right to request a review of their case and bring agencies together to take a joined up approach to find a solution.
The relevant bodies and responsible authorities who undertake the case review are:
The relevant bodies must publish the case review procedure to ensure that victims are aware that they can apply to activate the procedures in appropriate circumstances.
The information should be provided on the websites of all the relevant bodies, signposting the public to the lead agency’s website, a point of contact and the procedures for activating the process.
An application may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP).
The victim may be an individual, a business or a community group.
The case review can be used if you have complained to Ipswich Borough Council, Suffolk Police and/or your housing provider:
This is called the threshold. If the threshold is not met the ASB case review will not take place.
You have the right to request a review of your case if you feel that no effective action has been taken to resolve the ASB. The case review is not an alternative complaints procedure and will not review concerns about service provision. If you have a complaint about a service, view our complaints procedure.
To request a case review please complete our online form.
Alternatively, you can get in touch by using the contact details on this page.
To request a case review and to fill in the form, you will need:
Agencies have a duty to undertake a case review when someone requests one and their case meets a locally defined threshold.
Following receipt of your application, we will ask other partner agencies to provide details of your complaints and what actions they have taken or considered. This information will be assessed and if it meets the required threshold, the relevant bodies will carry out a full review of your case. They will consider how partner agencies have responded and make recommendations on how the problem can be resolved.
You will be allocated a single point of contact who will keep you updated on your case review application including the outcome of the review and if any recommendations for further actions are made.
If you are not happy with the decision made, you can appeal against it. Details of how to do this will be included in the response outcome sent to you.
Ipswich Borough Council has a duty under Section 104(9) of the Antisocial Behaviour, Crime and Policing Act 2014 to publish data.
Our data is as follows for the period April 2021 to March 2022: