Complain about a council service

You are here

Ipswich Borough Council strives to provide high quality services.

In order to maintain the services, we have a formal complaints process and use the data to continually review and improve.

Complaints Procedure

The procedure explains how we will deal with your complaint and what to do if you are unsatisfied with the response you receive.

View Procedure

How to make a complaint

Simply click on the ‘Make a complaint’ button below and fill out the online form. Completing your complaint online will allow you to be kept updated promptly by email. The online form will ask you all the relevant information needed.


NOTE: You will need to sign in to My Ipswich to complete this online form.

Data Protection Act 2018

Contact Details

Complaints Services
Ipswich Borough Council,
15-17 Russell Road,