Complain about a council service

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Ipswich Borough Council strives to provide high quality services.

In order to maintain the quality of our services, we have a formal complaints process and use the information and data to continually review and improve.

Complaints Procedure

The procedure explains how we will deal with your complaint, the different stages and response timeframes.

View Procedure

How to make a complaint

Simply click on the ‘Make a complaint’ button below and fill out the online form. Completing your complaint online will allow you to be kept updated promptly by email. The online form will ask you all the relevant information required for us to deal with your complaint.

NOTE: You will need to sign in to My Ipswich to complete this online form.


What is not dealt with as a complaint?

Other useful information

Contact Details

Complaints Services
Ipswich Borough Council,
15-17 Russell Road,