Complain about a council service

Ipswich Borough Council strives to provide high quality services.

In order to maintain the quality of our services, we have a formal complaints process and use the information and data to continually review and improve.

What is not a formal complaint?

Requests for a service, change or improvement - Please let us know by using our online forms below.

A service request may be defined by the LGO as: "A request that the organisation provides or improves a service, fixes a problem or reconsiders a decision."

A service request is defined by the Housing Ombudsman as: "A request from a resident to the landlord requiring action to be taken to put something right."

If you wish to contact a department or person with an enquiry that requires a response, please use the below online form:

General Enquiry

If you wish to give us feedback about something or someone that has not met your expectations, so we can learn from and improve our services please use the below online form:

Comment

If you wish to tell us something or someone who has exceeded your expectations, please use the below online form:

Compliment

What is a formal complaint?

A formal complaint is defined by the Housing Ombudsman as:

"An expression of dissatisfaction, however made, about the standard of service, action or lack of action by the landlord, organisation, its own staff, or those acting on its behalf, affecting a resident or group of residents."

A formal complaint may be defined by the LGO as:

"An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual or group of individuals".

How to make a formal complaint

Simply click on the ‘Make a formal complaint’ button below and fill out our online form. Completing your complaint online will allow you to be kept updated promptly by email. The online form will ask you all the relevant information required for us to deal with your complaint.

NOTE: You will need to sign in to My Ipswich to complete this online form.

Make a formal complaint

Our Complaints Procedure & Policy

The procedure explains how we will deal with your complaint, the different stages, and our response timeframes. Please also view our complaints policy below.

View Procedure View Policy