Ipswich Borough Council strives to provide high quality services.
In order to maintain the quality of our services, we have a formal complaints process and use the information and data to continually review and improve.
If you wish to contact a department or person with an enquiry that requires a response, please use the below online form:
If you wish to give us feedback about something or someone that has not met your expectations, so we can learn from and improve our services please use the below online form:
If you wish to tell us something or someone who has exceeded your expectations, please use the below online form:
A formal complaint is defined by the Housing Ombudsman as:
A formal complaint may be defined by the LGO as:
Simply click on the ‘Make a formal complaint’ button below and fill out our online form. Completing your complaint online will allow you to be kept updated promptly by email. The online form will ask you all the relevant information required for us to deal with your complaint.
NOTE: You will need to sign in to My Ipswich to complete this online form.
The procedure explains how we will deal with your complaint, the different stages, and our response timeframes. Please also view our complaints policy below.