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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Penalty Charge Notices (PCN)

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If you receive a Penalty Charge Notice (PCN) you have two options;

Pay the Penalty Charge Notice


By credit or debit card, using our Online Payments service.

Make a payment


By credit or debit card, calling 01473 433777 at any time (24 hour automated service).

In person

You can pay in person at a network of Post Offices and Payzones across Ipswich. You will need to take the PCN with you to the payzone.


Please DO NOT send cash in the post. You can pay by cheque or postal order made payable to Ipswich Borough Council and sent to the address on the left of this page.

Challenge the Penalty Charge Notice

You have two opportunities to challenge a PCN dependent upon its stage of progression.

Informal Challenge

To be made prior to the issue of a Notice to Owner (NtO).

You may challenge the PCN in writing by clicking the button below.

Make an informal challenge

If you make your challenge within 14 days of the date on which the PCN was issued and your challenge is rejected, the discount period will be reset for a further 14 day period from the date of the rejection letter.


To be made after the issue of a NtO.

If the PCN is not responded to within 28 days of the date on which it was served, a NtO will be sent. If you have received an NtO and wish to make a representation against it click the button below:

Make a representation

For more information about the appeals process, please visit www.patrol-uk.info