If you receive a Penalty Charge Notice (PCN) you have two options;
By credit or debit card, using our Online Payments service.
By credit or debit card, calling 01473 433777 at any time (24 hour automated service).
You can pay cash in person at a network of Post Offices and Payzones across Ipswich. You will need to take the PCN with you. Cheques and Postal Orders (made payable to Ipswich Borough Council) can be paid at a Post Office.
You have two opportunities to challenge a PCN dependent upon its stage of progression.
To be made prior to the issue of a Notice to Owner (NtO).
You may challenge the PCN in writing by clicking the button below.
If you make your challenge within 14 days of the date on which the PCN was issued and your challenge is rejected, the discount period will be reset for a further 14 day period from the date of the rejection letter.
To be made after the issue of a NtO.
If the PCN is not responded to within 28 days of the date on which it was served, a NtO will be sent. If you have received an NtO and wish to make a representation against it click the button below:
For more information about the appeals process, please visit www.patrol-uk.info