Penalty Charge Notices (PCN)

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If you receive a Penalty Charge Notice (PCN) issued by Ipswich Borough Council you have two options;

Pay the Penalty Charge Notice


By credit or debit card, using our Online Payments service.

Make a payment


By credit or debit card, call 01473 433777 at any time (24 hour automated service).

In person

You can pay cash in person at a network of Post Offices and Payzones across Ipswich. Cheques and Postal Orders are accepted at Post Offices. You will need to take the PCN with you. 

Challenge the Penalty Charge Notice

You have two opportunities to challenge a PCN to the council, dependent upon its stage of progression.

Please refer to the guidance below that indicates circumstances where cancellation will be considered. It is important to note that this information is for guidance and that each case will be considered on its individual merits.

On-street PCN cancellations guidance 

Off-street PCN cancellations guidance 

Informal Challenge

To be made prior to the issue of a Notice to Owner (NtO).

You may challenge the PCN in writing by clicking the button below.

Make an informal challenge

If you make your challenge within 14 days of the date on which the PCN was issued and your challenge is rejected, the discount period will be reset for a further 14 day period from the date of the rejection letter.


To be made after the issue of a NtO.

If the PCN is not responded to within 28 days of the date on which it was served, a NtO will be sent. If you have received an NtO and wish to make a representation against it click the button below:

Make a representation

If your representation is rejected, you will be issued with a Notice of Rejection (NoR).  The NoR will explain how you can take your appeal to the Traffic Penalty Tribunal who are the independent adjudicator. The Tribunal would arrange for a hearing which is usually conducted via a telephone hearing between the appellant, the adjudicator and a representative of the local authority. At this stage the adjudicators' decision is final.

For more information about the appeals process, please visit

Contact Details

Ipswich Parking Services,
PO Box 668,

Telephone icon

01473 432840