You must keep us informed of any changes to your circumstances immediately after they happen. This is even if you have already told the Department for Work and Pensions (DWP) or another council department.
Please note this is not a full list. If you are not sure whether to tell us something or not, please ask.
It is important we know any changes immediately, as delays could affect the amount of help you receive.
You will have to repay any amounts that you are no longer entitled to, if you delay or fail to tell us about a change in circumstance.
Normally changes in circumstances that may increase your entitlement, will start from the date you tell us - not the date it happened.
The law says that you must tell us about any change of circumstances immediately.
We need the changes in writing, a phone call is not enough.
You must also provide proof of any changes, such as:
We will also need the same proof of changes for other people who live with you.
If you cannot provide proof immediately you should report the change/s and any documents you have now. Then, provide any other documents as soon as you can. Your evidence can be uploaded online.
You can also provide evidence in person at the Customer Services Centre, or by post.