Sometimes, collections can be delayed due to factors out of our control. This includes roadworks, vehicle breakdowns, crew sickness, severe weather or parked cars preventing safe access.
Please check our dedicated webpage for any known delays in your area. If your road is listed, it means that we are already aware that your bin has yet to be collected. Therefore, please do not report a missed collection, and continue to leave your bin out. The collection will be made as soon as possible.
Collections can take place anytime between 6am - 6pm on your collection day.
If your bin is not emptied by 8am the day after your usual collection day and there is no known delays in your area there may be another reason why.
If you have excluded all of the above, you can report a missed bin using the button below, or get in touch using the contact details provided on this page.
If you are infirm or have a disability and have difficulty in putting your bin out we can offer assistance each week. Please contact us for further information.