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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Disability Reduction

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If you qualify for the Disability Reduction Scheme, the Council Tax you will be charged for your property will be in the Valuation Band below the one that your home is actually in.

This means that if your property is actually banded in Band C, then with the Disability Reduction you will be charged Council Tax at Band B. For Band A properties your Council Tax will be reduced by one sixth.

Qualifying for Disability Reduction

To qualify for Disability Reduction you must meet the following two conditions:

  1. Someone who is permanently disabled must live in the home. This can be an adult or child.
  2. There must be:
    • A wheelchair being used indoors; or
    • An extra bathroom or kitchen specially for that person; or
    • A room which is used to help meet the needs of the person with a disability, such as a room put aside for dialysis.

How to apply

If you meet the above conditions and qualify for Disability Reduction you must complete an application form:

When we have received your form we will contact you to arrange a home visit. All of our staff carry identity cards, please check this before allowing them entry.

If our staff agree that you qualify, you will then receive a review form or home visit each year.

Contact Details

Council Tax,
Ipswich Borough Council,
1W Grafton House,
15-17 Russell Road,

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01473 433910